- Process and manage ITSM incidents and changes
- Act as the point of contact for help desk and local engineers for end user devices.
- Determine life-cycle strategy for end user devices.
- Manage toolset to centrally manage and support end user devices.
- Specify hardware to meet specific needs of production applications such as Avid and Adobe Creative Cloud in conjunction with the engineering team.
- Provide support for MS Teams telephony and conference room systems.
- Assist systems infrastructure team with management and support of core systems.
- Manage support and replacement budgets for laptops, mobile devices, and telephony and conference systems.
- Bachelor's degree in computer science, information technology, or a related field.
- 3 years of experience in a technology management role.
- Strong customer service experience.
- Strong IT Service Management (ITSM) experience.
- Excellent written and verbal communication skills with the ability to explain complex ideas to mixed audiences.
- Strong troubleshooting and problem-solving skills.
- In-depth knowledge of modern IT infrastructure components including servers and virtualization, storage, networks, and software. Solid understanding of how those components integrate and interact.
- Experience using Microsoft Endpoint Management systems including Intune, Windows AutoPilot, Windows Update for Business, etc.
- Experience managing O365 environments.
- Experience supporting MacOS and iOS devices.
- Experience working in a television broadcast or media production facility.
- M365 and AD (Azure and on-prem) management.
- ServiceNow ITSM experience.
- JAMF management of MacOS and iOS devices.
- VMWare ESXi management.
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Manager, End User Compute - Connecticut, United States - KTVL
Description
We are seeking an experienced Manager, End User Compute to add to our roster. This position will lead our end-user compute team supporting all end-user devices and applications including desktop/laptops, mobile devices, telephony and conference systems, and the applications running on those devices. Reporting to the VP, Infrastructure, this position requires a mix of hands-on work and leadership of staff and third-party resources to manage our end-user compute infrastructure. The Manager, End User Compute will make recommendations for hardware standards and life-cycle management of that hardware across our domestic network of thirteen regional offices and operation centers.
Initially, this role will be the primary point of contact for a third-party help desk but will be expected to plan and execute a strategy to build that team. Hands on support will be performed in collaboration with local engineers at RSN offices.
The Game Plan:
(What you will do)
The Stats:
(What to bring)
A Plus:
The base salary compensation range for this role is $125,000-$135,000. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave, and employee stock purchase plan.
#Ballys
Diamond Sports Group, L.L.C, an independently managed and unconsolidated subsidiary of
