Sr. Customer Service Analyst - Detroit

Only for registered members Detroit, United States

1 month ago

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Job summary:

The role is critical for supporting the program management team by acting as the primary interface in addressing various complaints and requests.

Addressing all MPSC complaints and Executive Consumer Affairs web complaints (approximately 250 per year)
Managing I Can Help requests
Adhering to the required service level guidelines
Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints. Supporting two separate call center companies.
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