Regional Property Manager - Chicago, United States - McCaffery Inc.

Description

Job Description

Job Description

McCaffery is currently seeking a

Regional Property Manager

to join our corporate management team to oversee the operations at our residential properties.

This role entails protecting, maintaining, and enhancing the value of the property services division while ensuring quality experience for residents and tenants.

At McCaffery, we produce vibrant building-wide community cultures by creating moments of authentic personal connection among residents, tenants, the surrounding neighborhood, and our team.

Our service philosophy centers on providing a sophisticated level of care in our interactions, with the one asset no other building has to offer, our people.

Bringing people together is core to our mission at McCaffery, and we always operate with our brand compass in mind:

McCaffery's website can be found at:


Summary/Objective:

The Regional Property Manager is responsible for protecting, maintaining, and enhancing the value of the property services division while ensuring quality experience for residents and tenants.

In your role, you will be responsible for the performance and successful day-to-day operations of the Property Services division.

Your leadership is essential, serving an integral role in the financial and physical performance of the assets that we own and manage.

Further, we expect you to take the initiative in suggesting, developing, and implementing new innovative ideas.


Essential Duties and Responsibilities:
Lead by example, living the behaviors and standards that exude McCaffery's culture and core values.

Provide residents and tenants with outstanding customer service; build brand loyalty by ensuring every customer interaction is positive through our industry-leading Meet McCaffery service.

Operate to McCaffery's Methods as it relates to Risk and Legal Management, Facilities Maintenance, Financial Management, Training, Human Resources, Marketing, IT, and Commercial Leasing.

Complete McCaffery's DREAM platform requirements as set forth by HR.
Accountable for the strategic management and performance of all properties in the property services portfolio. Represent the best interest of the properties, its residents, tenants, management, and owners.
Always be ready to serve & delegate. Help divide and oversee task completion amongst staff in the absence of a team member.
Maintain high-level awareness of market trends and take routinely scheduled tours of competing properties. Provide recommendations on innovative solutions to ensure relevancy in the marketplace.
Monitor and evaluate Property Managers' compliance with MI and 3rd party client standards.

Help direct Property Managers to maximize asset performance through the analysis of property efficiencies and identifying opportunities for improved performance.

Conduct all business in accordance with McCaffery's policies and procedures, fair housing, Americans with Disabilities Act , and all other laws pertaining to residential units, commercial properties as well as all employment laws.

Work possible weekends and perform on-call duties as determined by management

Financial and Operational Management:

Help ensure the successful operations of all managed properties within the approved annual budget and business plan to maximize NOI.

Thoroughly review and analyze annual budgets for assigned properties before submitting to management for final review.
Oversee Property Managers on evaluation and implementation of Capital Projects.
Direct the Reconciliation process ensuring scheduled deadlines are adhered to.

Lease Administration:
Oversee lease administration process is adhered to by Lease Administrators and Property Managers, such as:
Tenant lease files are complete
Fair Housing compliance
Rent Control compliance
Annual audits
Critical dates are adhered to
Sales Reporting and Percentage Rent Charges

Leasing and Marketing Management:
Help ensure budgeted occupancy is achieved through Leasing and Marketing efforts.
Monitor all leasing and sales activity; including but not limited to digital marketing, local outreach, 3rd party commercial leasing reports and advertising plans

Monitor tenant retention programs and adjust to meet tenant needs and improve retention and traffic to the site using the McCaffery Way.

Reporting:
Prepare and present internal property performance reports as required
Review daily, weekly, monthly, quarterly and annual reports as dictated by Ownership reporting requirements
Review required internal reports such as:

staff time sheets
weekly performance report
quarterly performance reviews
monthly A|R delinquency report

Quarterly Insurance Tracking Report as applicable

Training:
Train and support the various on-site positions across portfolio.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.


Competencies:
Effective Oral and written communication proficiency
Business a

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