Jobs
>
Montgomery

    1839 Help Desk II with Security Clearance - Montgomery, United States - All Points Logistics

    All Points Logistics
    All Points Logistics Montgomery, United States

    3 weeks ago

    Default job background
    Description

    UNITED STATES CITIZENSHIP REQUIRED DESCRIPTION OF POSITION/DUTIES:
    All Points is currently seeking a Computer User Specialist/Helpdesk Technician II/III to support our AF ILS-S contract.

    This position provides direct support to users and base technicians around the globe for the entire suite of software applications included in ILS-S.


    Job Responsibilities:

    Provide Tier 1/ Tier 2 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractors.

    Troubleshoot customer-reported issues, recording information in ITSM and routing to the appropriate maintenance agency U tilize knowledge base to research known resolutions Answer customer calls, processes customer emails, and responds to customer-submitted service requests and incidents Create, maintain, and assign work orders and incidents in Remedy IT Service Mgt.

    Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system in support of internal and external customers with software, network and system application requests.

    Timely assist customers or route calls to assign Help Desk Specialist to support and respond to customer issues. Maintains and updates records. Able to work independently and in a team environment. This position requires the ability to independently prioritize work and handle numerous tasks simultaneously in a fast-paced environment. Must be able to keep continuous work flow with little to no supervision.


    EDUCATION:
    High school diploma, and 5 years related experience, OR Associate's degree


    YEARS OF EXPERIENCE:
    3-5 years SKILLS/


    CERTIFICATIONS:

    Candidate should have skills in the use of Microsoft Office applications and SQL ; Operating Systems (OS) Certification (Windows 11 OS, etc.) preferred Remedy processes experience Customer Service experience Possesses a current CAC is desirable.


    SECURITY CLEARANCE:

    UNITED STATES CITIZENSHIP REQUIRED Public Trust/NACI/Badging Positions with All Points are Full-time, Direct, and we offer a full benefit package.

    For more information, please visit our Career Portal. ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER


  • TEKsystems c/o Allegis Group San Francisco, United States Permanent

    Top Skills' Details · Candidate should have 7+ years of progressively responsible network engineering hands-on in: · Enterprise network management, focusing primarily on Cisco devices. · Installation, configuration, and support of network switches, routers, and wireless Aps · Exp ...


  • Nicholson Staffing Solutions San Francisco, United States Permanent

    Job Description · This DNS Administrator position assists in the installation and maintenance of the networked information systems. The successful candidate will be expected to interact with team leadership, peers · and other IT departments to gain an understanding of the busines ...


  • TEKsystems c/o Allegis Group Montgomery, United States

    Top Skills' Details · Candidate should have 7+ years of progressively responsible network engineering hands-on in: · Enterprise network management, focusing primarily on Cisco devices. · Installation, configuration, and support of network switches, routers, and wireless Aps · Exp ...


  • TEKsystems Montgomery, United States Contract to Regular

    Description: · Our Router, Boundary Protection, and DNS Teams oversee an enterprise DoD environment supporting the USAF that requires a unique and dynamic skill set that is expected to complete associated training programs and/or actively pursue professional development/cross-tr ...


  • Datum Software, Inc. San Francisco, United States Permanent

    POSITION SUMMARY: · Datum is currently looking to hire an experienced Systems Administrator (SA). The System Administration tasks will be the primary responsibility for this role but may need to assist or complete some basic Oracle data management tasks. This role is needed for t ...


  • TEKsystems c/o Allegis Group San Francisco, United States Permanent

    Overview: · Our Router, Boundary Protection, and DNS Teams oversee an enterprise DoD environment supporting the USAF that requires a unique and dynamic skill set that is expected to complete associated training programs and/or actively pursue professional development/cross-traini ...


  • TEKsystems c/o Allegis Group Montgomery, United States

    Top Skills' Details · Candidate should have 7+ years of progressively responsible network engineering hands-on in: · Enterprise network management, focusing primarily on Cisco devices. · Installation, configuration, and support of network switches, routers, and wireless Aps · Exp ...


  • SMS Data Products Group Montgomery, United States

    Overview: SMS is seeking a dynamic, motivated individual to serve as a Mid-Level Boundary Engineer to support the US Air Force 26 NOS. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertis ...


  • All Points Logistics LLC Montgomery, United States

    *UNITED STATES CITIZENSHIP REQUIRED* DESCRIPTION OF POSITION/DUTIES: · All Points is currently seeking a Computer User Specialist/Helpdesk Technician II/III to support our AF ILS-S contract. This position provides direct support to users and base technicians around the globe for ...


  • SAIC Montgomery, United States

    Description · SAIC is hiring a Senior Cloud Computing Engineer with an active Interim Secret clearance to join the Cloud One Digital Engineering Team. This team is responsible for the architecture, engineering and sustainment of the Air Force Cloud Digital Engineering platform cu ...


  • Corizon Health Montgomery, United States Regular Full time

    Experience & Requirements · Graduate of an accredited college/university Nurse Practitioner program with current PMHNP license/ certification in the state in which working. · Must have current CPR certification. · Must be available to participate in on-call schedule. · Subjec ...


  • Torch Technologies Montgomery, United States

    Job Description · : Torch Technologies is seeking a Cybersecurity Senior (SCAR) to join the Cyber Domain providing cyber support to Air Force users to empower the acquisition, operation, sustainment, and security of warfighting systems by ensuring the confidentiality, integrity, ...


  • VAE, Inc. Montgomery, United States

    · OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service ...


  • Lockheed Martin Montgomery, United States

    · Description:At Lockheed Martin Aeronautics, we're taking innovation to the next level. From designing the most advanced air vehicle to designing aircraft that defies gravity, our engineers live on the cutting edge of technology. Never have the opportunities for a technical car ...

  • NSS

    Linux Administrator

    4 days ago


    NSS Montgomery, United States

    We are seeking a Linux Administrator to serve as a junior or mid-level systems administrator, working within a team that will report to SME/Senior Linux team members, operating in a 24x7 multi-enterprise networks environment. · Active DoD Secret Clearance required to be considere ...

  • VAE, Inc.

    Linux Administrator

    2 weeks ago


    VAE, Inc. Montgomery, United States

    · OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service ...


  • Booz Allen Hamilton Montgomery, United States Full time

    Vulnerability Management SpecialistThe Opportunity: · As a cyber professional, you know that understanding adversary tactics, techniques, and procedures is vital to producing the intel that enables the success of clients. At Booz Allen, you can apply your skills and broad knowled ...


  • SAIC Montgomery, United States

    Description · SAIC is hiring a Senior Cloud Computing Engineer to join the Cloud One Digital Engineering Team. This position is hybrid remote. Candidates will be required to work onsite as needed. As a result candidates for the role must be located near Gunter Air Force Base (Mon ...


  • SAIC Montgomery, United States

    Description · SAIC is hiring a Cloud Computing Cyber Engineer for the SAIC Cloud One Digital Engineering Team. This team is responsible for the architecture, engineering and sustainment of the Air Force Cloud Digital Engineering platform currently deployed on AWS and Azure Cloud. ...


  • Torch Technologies Montgomery, United States

    Job Description · Torch Technologies is seeking a Program Management Junior located at Maxwell Air Force Base-Gunter Annex in Montgomery, AL, within the AFLCMC/GB Business and Enterprise Systems Directorate (BES), to support the Field Maintenance Command and Control (FMxC2) syst ...