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    1839 Help Desk II with Security Clearance - Montgomery, United States - All Points Logistics

    All Points Logistics
    All Points Logistics Montgomery, United States

    1 month ago

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    Description

    UNITED STATES CITIZENSHIP REQUIRED DESCRIPTION OF POSITION/DUTIES:
    All Points is currently seeking a Computer User Specialist/Helpdesk Technician II/III to support our AF ILS-S contract.

    This position provides direct support to users and base technicians around the globe for the entire suite of software applications included in ILS-S.


    Job Responsibilities:

    Provide Tier 1/ Tier 2 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractors.

    Troubleshoot customer-reported issues, recording information in ITSM and routing to the appropriate maintenance agency U tilize knowledge base to research known resolutions Answer customer calls, processes customer emails, and responds to customer-submitted service requests and incidents Create, maintain, and assign work orders and incidents in Remedy IT Service Mgt.

    Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system in support of internal and external customers with software, network and system application requests.

    Timely assist customers or route calls to assign Help Desk Specialist to support and respond to customer issues. Maintains and updates records. Able to work independently and in a team environment. This position requires the ability to independently prioritize work and handle numerous tasks simultaneously in a fast-paced environment. Must be able to keep continuous work flow with little to no supervision.


    EDUCATION:
    High school diploma, and 5 years related experience, OR Associate's degree


    YEARS OF EXPERIENCE:
    3-5 years SKILLS/


    CERTIFICATIONS:

    Candidate should have skills in the use of Microsoft Office applications and SQL ; Operating Systems (OS) Certification (Windows 11 OS, etc.) preferred Remedy processes experience Customer Service experience Possesses a current CAC is desirable.


    SECURITY CLEARANCE:

    UNITED STATES CITIZENSHIP REQUIRED Public Trust/NACI/Badging Positions with All Points are Full-time, Direct, and we offer a full benefit package.

    For more information, please visit our Career Portal. ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

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