- Strategic partner to Head of Growth and executive team in developing company strategy for managed care growth, payer attribution, and patient retention
- Oversight and accountability for managed care growth, payer attribution, and patient retention for our Western North Carolina clinics
- Lead, manage, and develop our Patient Relations Managers, building a performance driven team and a collaborative environment
- Develop and roll-out trainings for Patient Relations Managers
- Grow Patient Relations Manager team as we continue to expand clinic footprint in Western North Carolina
- Design and establish tools and workflows that improve the Medicare attribution program and managed care growth process
- Establish and maintain relationships with Medicare brokers in Western North Carolina, creating processes to evaluate relationship performance
- Work closely with other departments to develop and execute programming during Medicare enrollment periods and integrate new initiatives into clinic operations
- Oversee CRM workflows, internal reporting, and payer reporting to monitor program performance, track attribution, and assess service quality, ensuring alignment with growth objectives
- Continuously assess and refine program strategies based on detailed performance metrics and patient feedback, ensuring the program adapts to changing needs and maximizes effectiveness
- Success in building and driving results in a high-growth, fast-paced organization, managing to success through scale and change
- Strength in execution, a drive for results and a commitment to excellence, accountability and follow-through using robust organizational skills, program management, collaboration and communication
- Strategic thinking, including the ability to develop robust insights from various sources, grounded in data and objective analysis, with the ability to make concrete recommendations and outline clear action steps to enable results.
- Articulate and succinct communication, including complex concepts, verbally and in writing, and use synthesized communications to drive execution and results.
- High EQ and a collaborative and trust-driven working style to quickly build relationships, internally and externally, to enable our work and culture.
- Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.
- Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.
- Willingness to act with courage, lean into conflict and foster the 'tough' conversations that need to happen to support our culture and success together
- Committed to excellence and bring a growth mindset to everything you do
- Patient- and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare
- Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment
- Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
- Team-first and lead with humility, setting the tone for others to do the same
- Accountable, holding yourself and others to a high standard and seek to support and develop others
- Willing to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
- Concise and articulate, drive towards clarity and deliver on your commitments
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Director, Managed Care Growth - Asheville, United States - Hopscotch Primary Care
Description
Job Description
Job DescriptionAbout Hopscotch Primary CareAt Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.
Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.
Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.
ABOUT THE ROLEWe are seeking a results-oriented, team-focused and mission-driven professional to join our core team as Director, Managed Care Growth. The Director of Managed Care growth will be a trusted partner to the Head of Growth to develop and drive high-Impact strategies to grow our at-risk patient base.
Our ideal candidate will bring skill, tenacity and passion to play an instrumental role to strengthen the company's business strategy and execution against critical priorities and plans to grow and scale. This role is based in Western North Carolina (our clinics are clustered around Asheville, NC), but we will consider remote candidates who are able to spend at least 50%+ of their time in Western North Carolina.
Specific responsibilities will include (but are not limited to):
The Director, Managed Care Growth is a critical hire to lead our passionate, skilled, and committed team at Hopscotch as we work to achieve our big and important mission.
ABOUT YOUYou'll be a great fit for this position if you have 6+ years of combined experience in a Medicare support, attribution, or patient services role and 3+ years managing teams. You also have a proven track record demonstrating:
From a cultural perspective, you are:
At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
