- 2 years Team Leader experience-you've directly led and supervised a team
- 2 years of coaching experience - you've been directly responsible for helping others improve their performance
- 2 years of customer service experience - you have been in a customer-facing position
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Team Leader
3 weeks ago
Infinity Systems Rennerdale, United StatesAre you interested in being part of a forward-thinking and dynamic company and actively shaping the energy transition? Then you've come to the right place at Stadtwerke Ingolstadt. We are currently looking for a full-time Team Leader (m/w/d) for E-Mobility Installation to join ou ...
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Project Team Leader
3 weeks ago
Phoenix Technologies Edenborn, United StatesEdenborn is the leading independent multi-technology service provider for buildings, facilities, and infrastructures in Germany and Central Europe. As a strong pillar of the SPIE Group, we have a presence in over 200 locations in Germany and Austria. With a wide range of technica ...
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Team Leader Automation Technology
3 weeks ago
NebulaWorks Braddock Hills, United States"YOUR NEW WORKPLACE THROUGH PERSONNEL RECRUITMENT: For direct employment with our client, we are looking for a team leader for automation technology (m/f/d) in Braddock Hills. Our client is a young and rapidly growing company in the measuring equipment industry, located in Bielef ...
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Team Leader
3 weeks ago
Sphs Behavioral Health Washington, United States**Team Leader** · **The CARE Center, Inc. | Washington, PA | Full Time** · Job Description **The CARE Center, Inc.** · **JOB VACANCY NOTICE** · The mission of The CARE Center, Inc., is to provide a unique continuum of quality, recovery based, trauma informed, integrated servi ...
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Team Leader
3 weeks ago
the Rank Group United, United StatesJob DescriptionMecca Bingo Leeds MayfairOur Team Leaders are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun, adaptable, caring and hardworking people to join our team. We want cheeky, chatty, genuine peopl ...
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Team Leader
3 weeks ago
Goodwill Canonsburg, United StatesPeters Township Store · 3492 Washington Rd · McMurray, PA 15317, USA · Description · Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing an ...
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Team Leader BK2
1 week ago
InVision Human Services Canonsburg, United States Full timeProvides direct support to individuals supported in a manner consistent with the InVision Human Services mission and philosophy. Responsible for compliance of county, state and federal monitoring standards specific to the individual supported and the physical site. Accountable fo ...
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Team Leader Cleaner
1 week ago
Cleantec Hatfield, Pennsylvania, United States Part timeJanitorial Team Leader / Commercial Cleaner / Custodian · Position to start immediately. On-the-job training provided. · Job Duties: Provide janitorial cleaning and lead cleaning team at Commercial Customer site to include sweeping, mopping, dusting, vacuuming, cleaning bathrooms ...
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Mover Team Leader
1 week ago
College Hunks Hauling Junk & Moving Pittsburgh, United StatesCompany OverviewOur purpose at College Hunks is to live our four core values of: Building Leaders, Always Branding, Listen, Fulfill, and Delight, and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, a ...
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Underwriting Team Leader
1 week ago
CRC Insurance Services, Inc. Pittsburgh, United States**The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.** · Need Help? ) · _If you have a disability and need assistance with the application, you c ...
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Underwriting Team Leader
1 week ago
CRC Group Pittsburgh, United StatesThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? · If you have a disability and need assistance with the application, you can reque ...
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Closing Team Leader
1 week ago
Target Pittsburgh, PA, United States Part timeThe pay range per hour is $ $36.15 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team m ...
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Underwriting Team Leader
1 week ago
CRC Insurance Pittsburgh, United StatesThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a re ...
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Front End Team Leader
2 weeks ago
Giant Eagle McMurray, United States Full timeDescription · Experience Required: Retail work experience or Store Leader recommendation · Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer, in-store champion, or other similar role; Demonstrated product knowledge relevant ...
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Underwriting Team Leader
1 week ago
CRC Insurance Services, Inc. Pittsburgh, United States**The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.** · Need Help? ) · _If you have a disability and need assistance with the application, you c ...
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Team Leader BK1
1 week ago
Invision Human Services Homestead, United StatesProvides direct support to individuals supported in a manner consistent with the InVision Human Services mission and philosophy. Responsible for compliance of county, state and federal monitoring standards specific to the individual supported and the physical site. Accountable fo ...
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Beauty Team Leader
1 week ago
Kohl's Morgantown, United States Full timeLeads team to drive sales and department initiatives through an authentic passion for beauty. Engages team and Clients through identifying their needs with a consultative approach, top beauty brands and best in class merchandise sets all while leading the team to meet Kohls + Sep ...
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Respiratory Team Leader- Nights
2 weeks ago
Riverside Health System Pittsburgh, United States Part timeNewport News, Virginia · Overview · The Respiratory Therapy (RT) Team Lead is responsible for the daily clinical operations of respiratory care services throughout the organization. The supervisor will serve as a resource to team members and physicians to improve patient care ou ...
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Produce Assistant Team Leader
2 weeks ago
Giant Eagle Allegheny County, United States Full timeDescription · Experience Required: 1 to 3 years · Experience Desired: Prior management experience in grocery operations/produce or related field; Customer Service Experience; Knowledge of Market District operational procedures; Ability to read and interpret Profit and Loss state ...
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Assistant Bakery Team Leader
5 days ago
Giant Eagle Bridgeville, United States Full timeDescription · Experience Required: 3 to 5 years · Education Desired: No High School diploma required · Lifting Requirement: Up to 100 pounds · Age Requirement: At least 18 years of age · Job Responsibilities · Perform all functions of a Bakery Manager in their absence. · Ability ...
Customer Support Team Leader - California, United States - Clipboard Health
Description
Job DescriptionJob Description
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity.
We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent.
Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent.
We have been named one of YC's Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months.
There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients.
To learn more about working at Clipboard Health, take a look at our Careers page and how we work.About the Role:
First and foremost, you are an excellent coach.
Your task is to give agents feedback, identify root causes of performance issues, and actively train agents to fix the defects that you find.
You hold the people on your team to your high standards (you are not afraid to say "This isn't good, and here's why"), keep the customer experience at the center of every conversation, create SMART goals for improving performance, and write feedback that meets our standards for feedback.
You are not afraid to dive into customer issues yourself and can become a product expert to serve as an excellent coaching source for your agents.
Day-to-Day Responsibilities:
Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
Occasionally handling angry customer escalations
Ensure schedule adherence by agents and desired productivity levels
Maintaining coaching logs and providing regular written feedback to agents
Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Five9
Listen to team members' feedback and resolve any challenges or conflicts
Initiate consequence management steps in the case of low-performing team members
Delegate tasks to high potential team members to build a culture of learning and development in the team
Suggest and lead team building activities for team motivation
Profile Must Haves:
Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
This is a fully remote position. We operate 24/7 and follow a rotating roster.
The expectation is that the individuals should be able to overlap with EST/PST time zones, and accommodate weekend shifts if needed in case of any emergency.
However, they would have the flexibility to take leave on other days of the week.#J-18808-Ljbffr
