Help Desk Analyst - Gaithersburg, United States - Morph Enterprise

Description

IMP Notes:
Only W2 candidates (USC/GC-PR)
Can be done remotely but require own equipment.
Need local candidates only (DC, MD, NoVA)


Overview:

We are looking for a qualified candidate who must have experience in supporting end user applications as well as account management.

The ideal candidate must possess excellent communication skills and problem-solving abilities and must be able to track issues from start to closeout.

Some experience with security and responsible for provisioning user access and will be trained.

Major responsibilities include -Monitor and operate Government customer's ticketing system and Access Management System
Able to create user accounts, delete user accounts in Microsoft Active Directory
Review and validate access requests for multiple systems
Perform actions to setup user access for approved requests in multiple systems
Serve as point of escalation for all issues, and as liaison to the project's team
Ability to prioritize multiple priorities effectively, excellent time management & organization skills
Ability to work unsupervised, perform well under pressure and adapt to a changing environment
Must be flexible to perform hands-on tasks that are necessary to insure SLA requirements
Must have excellent verbal & written communication and interpersonal skills
by Jobble

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