Project Manager - Portland, United States - Convergence Northwest Inc

Description

Job Description


Job Description Description:

Position Summary and Responsibilities:
Our Project Manager (PM) is an integral member of the Professional Services team. They are the main point of contact for our client's project engagements. Much of their time is dedicated to managing project timelines, expectations, and resources.

They bring a solid project management background combined with strong customer service experience to the benefit of our clients and team.

They can effectively manage 30 to 40 projects at a time in various stages of delivery in an engaging and fast paced atmosphere.

What do our PMs do?
Deliver projects that meet customer expectations on time and on budget.
Facilitate the project plan, including project scope, objectives, risks, assumptions, roles and responsibilities, work breakdown structure, milestones, and deliverables.

Manage the scope of the project, changes to the project deliverables and scheduling issues while ensuring customer satisfaction, profitability, and technical compliance.

Communicate regularly with project stakeholders to ensure a common understanding of project status and deal with issues promptly and adequately.

Participation in weekly project related meetings.
Ensure project

documentation/reporting

is accurate and current to all stakeholders.

Provide the Professional Services Team Leader with a weekly summary of project statuses, calling out Off track and early close projects.

Identify areas for improvement and make constructive suggestions for change.
Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
Service awareness of all organization's key IT services for which support is being provided.

What skills do I need to be a successful PM?
Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, vendors, and personalities.
Ability to work effectively within a team as well as independently.
Understanding of managed services and the value offered over a typical break-fix environment.

Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.

Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Ability to multi-task in a fast-paced environment.
Talented interpersonal abilities to build rapport with customers and teammates alike.
Self-starter with a positive attitude.
Strong sense of initiative and ownership over work.
Exceptional follow-through skills.
Ability to work effectively and complete assigned tasks with minimal supervision.
What are the qualifications I need to have?
High school diploma or equivalent
5+ years of direct work experience in project management
Completion or enrollment in Project Management Professional (PMP) certification
Strong working knowledge of project management foundations including scope, time, risk, HR, communication, and quality management.
Broad understanding of IT Network Environments
Strong organizational, communication and customer service skills
Self-motivated with the ability to work in a fast-moving environment.
Would be awesome if you had...
Project Management Professional (PMP) certification.
ITIL certification.
Associate's degree or higher.

Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.

Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.
Flexibility in your schedule to handle the occasional non-business hours tasks.
An awareness of all our key IT services.
What is the physical work environment like?
This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How often will I get formal feedback on how well I'm doing?
Six-month performance reviews, with every second review a performance and salary review.
Performance review goals will be established between you and your team leader.
Why should you work here?

Awesome, inclusive corporate culture:
We have worked very hard to create a culture of unity, transparency, and trust.

Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.

Salary based upon on what you bring to the table.
Shared group/health benefits plans, including a retirement plan.
Education and certification reimbursement is also available so we can help you move up the ranks.
Flexible schedule to fit your family's needs.
Outstanding teammates; we're very selective to make sure we have the best staff available for you to work alongside

Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).

Perfect fit....
If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger We welcome and encourage applications from qualified candidates of all races, sexes, colours, religions, sexual orientations, disabilities, ages, and gender identities.

Accommodations are available upon request for candidates taking part in all stages of the selection process.

Requirements:
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