Customer Care Representative I - Cheyenne

Only for registered members Cheyenne, United States

3 weeks ago

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Job summary

In a high-paced environment receives inbound and makes outbound calls to patients reviews patient accounts to answer questions communicates payment options and assists with taking payments on the phone utilizing billing systems.

Responsibilities

  • Provides in-depth review of patient account information to answer questions regarding patient responsibility account billing status insurance information and charges.
  • Sums up documents patient calls Communicates transfers information to clinics and other departments as applicable for resolution Works patient correspondence updates information audits accounts mails out requested information Ensures all workflow items are completed within the set turn-around-time quality expectations.

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