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RealPage IT System Administrator - SAINT PETERSBURG, FL, US, United States - The Mahaffey Apartment Company
Description
REALPAGE IT SYSTEM ADMINISTRATOR
Reports to:
IT Director FLSA Status: Full-Time, Exempt
POSITION OVERVIEW
The RealPage IT System Administrator will provide overall administration, troubleshooting, and technical support for the Company's multiple property management software applications at the corporate and property levels.
They will develop strategies to address complex technical and business challenges, contributing significantly to systems analysis, development, training, and implementation.
As a pivotal member of the Operations group, the RealPage IT System Administrator will support evolving business needs and associated enhancements from inception to completion.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Serves as the department's subject matter expert, providing assistance to staff with software-related issues for RealPage's suite of products, such as, but not limited to, OneSite, Utility Management, Financial & Accounting, Facilities, and Knock.
A thorough understanding of the RealPage suite of products, including their settings and a wide array of configurations tailored to suit our company's needs.
Ensure all items are "ticketed" in the Helpdesk system, allocate all incoming requests to the team, prioritize actions, monitor team resources, and can identify and permanently resolve recurring issues.
Identify and resolve software errors by conducting diagnostics, documenting issues and solutions, and evaluating their impact. Coordinate with company liaisons or RealPage Support to effectively address and rectify software issues.Develops and delivers comprehensive technical documentation outlining operational processes that affect the utilization of RealPage suite of products.
Designs and tailors technology training sessions and instructional materials (virtual and instructor-led).
Provides documentation and technical specifications to support the planning and implementing new software products, features, and upgrades.
Works closely with stakeholders across the company to continuously improve the system functionality, content, and related processes.
Tracks and measures employee progress and effectiveness of training programs.
Develops and updates tools and reports for ongoing access to learning information.
Recommends consistency in operational business practices related to software systems in partnership with the internal IT Department.
Performs other duties as required.
KNOWLEDGE, SKILL AND ABILITIES
Bachelor's degree in computer science, Information Technology, or System Administration and a minimum five (5) years of experience as a superuser of RealPage Unified Platform or a combination of education and experience.
Advanced knowledge of RealPage products and services is required.A minimum of five (5) years of experience managing complex multi-disciplinary processes.
Remote work may be available.
Ability to meet tight deadlines and function effectively in a complex organizational environment demanding a high energy level, discretion, and flexibility.
An advanced understanding of property management is required at both corporate and property levels.Ability to work closely with all levels of the organization and elicit cooperation from various sources, including upper management, clients, and other departments.
Ability to work independently and as part of a team.Outstanding verbal and written communication skills, specializing in technical writing, documentation, and follow-up.
Excellent presentation skills.
Must be able to multi-task and work in a high-paced and deadline-driven environment.
Flexible and capable of successfully managing change.
Detailed-oriented and skilled in completing multiple tasks within desired timelines.
Excellent analytical abilities to grasp the key points from complicated details.
Extensive customer service experience is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job.
While performing the duties of this job, the employee is continually required to:
Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.
Frequently use common office equipment, telephone, computer, keyboard, mouse, copier/scanner, and variety of different technology applications on a desktop or laptop.
Must have a valid Driver's License and ability to travel.POSITION SPECIFICS & BENEFITS
Full-time position. Some flexibility required.
96 hours PTO accrued each year for first two years of service
136 hours of PTO each year after two years and above
176 hours of PTO accrued each year after 7 years of service
Health/Dental/Vision/Life Insurance available after 30-day waiting period
401k option with 3% Contribution
Clear background required
90-day probationary period
DISCLAIMER
Mahaffey Apartment Company, The Carlton, and Carlton Arms Properties are Equal Opportunity Employers.
In compliance with the Americans with Disabilities Act, Mahaffey Apartment Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The above information on this description has been designed to indicate the general nature and level of work performed by employees.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Management reserves the right to add to or modify the duties and/or responsibilities of the RealPage IT System Administrator position at any time.
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