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    • Front Office Assistant - Syracuse - Heritage Dental Associates

    Heritage Dental Associates
    Heritage Dental Associates Syracuse

    2 weeks ago

    Default job background
    Full time
    Description

    **Our Dental Front Office Associates: The Heart of Our Practice**

    We are seeking highly skilled and dedicated individuals to join our team as dental front office associates. These talented professionals will play a vital role in delivering best-in-class patient care and ensuring the smooth operation of our office.

    We offer a comprehensive benefits package, including:

    • **Work-Life Balance**: Monday-Thursday 8:00am-5:00pm, Friday 8:00am-3pm
    • **Generous Paid Time Off**: 3 weeks PTO & 8 paid holidays
    • **Family Support**: Paid parental leave
    • **Health and Wellness**: Medical, vision, and dental benefits
    • **Retirement Savings**: 401k match
    • **Career Advancement Opportunities**: Professional growth and career advancement opportunities

    Key Responsibilities:

    • Build and maintain productive schedules for our doctors and hygienists
    • Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
    • Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
    • Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
    • Assist patients with understanding their treatment plan and increase dental case acceptance
    • Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
    • Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

    Qualifications:

    • Customer service experience
    • Dental office experience (preferred)

    Additional Information:

    We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Working Environment & Physical Requirements:

    Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

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