IT Service Desk Analyst II - Salem

Only for registered members Salem, United States

1 month ago

Default job background
Full time $65,484 - $77,040 (USD)

Job summary

An IT service desk analyst is the first point of contact for SAIF employees and customers via phone, chat, email, and alerts while providing great interpersonal communication.


Responsibilities

  • Troubleshoot and resolve tier 1 support incidents
  • Create and/or update knowledge base documents detailing solutions and/or IT service desk procedures
  • Maintain a working understanding of SAIF IT service management processes and best practices (ITSM/ITIL)
  • Perform rotational on-call duties

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