Patient Navigation Case Manager - Washington, DC, DC

Only for registered members Washington, DC, DC, United States

10 hours ago

Full-time · Description · Location: Washington, D.C. | Reports to: Patient Navigation Program Coordinator | FLSA Status: Non-Exempt (eligible for overtime pay) · Salary Range: $54,000 - $62,000 · _______________________________________________________ · About Miriam's Kitchen: Mi ...

Job description

Full-time

Description

Location: Washington, D.C. | Reports to: Patient Navigation Program Coordinator | FLSA Status: Non-Exempt (eligible for overtime pay)

Salary Range: $54,000 - $62,000

_______________________________________________________

About Miriam's Kitchen: Miriam's Kitchen (MK) is a mission-driven nonprofit working to end chronic homelessness in Washington, D.C. through meaningful relationships, high-quality meals, and holistic support services. Our kitchen is more than a place to prepare food – it's a community space where dignity, nourishment, and connection come together.

Position Summary

The Patient Navigation Case Manager delivers trauma-informed medical case management to medically complex and vulnerable guests residing at E Street Bridge Housing. This role serves as a direct service specialist within Miriam's Kitchen's Patient Navigation Program, which is a collaboration with Unity Health Care and the medical schools at Georgetown and George Washington Universities. The Case Manager navigates healthcare systems, coordinates appointments, assists with financial and insurance barriers, and supports guests in accessing the care they need. This position does not provide clinical care, make medical decisions, or supervise staff.

Essential Duties and Responsibilities

Case Management & Guest Services

Provide one-on-one case management to medically complex guests at E Street Bridge Housing
Use strength-based, patient-centered motivational interviewing techniques to build rapport and support health improvement
Participate in the development and adjustment of individualized care plans that address medical and social barriers to care
Coordinate and support volunteer health navigators in delivering care to guests

Healthcare Navigation & Coordination

Navigate healthcare systems on behalf of guests, including pharmacies, insurance agencies, and social service providers
Assist guests with financial and insurance options, transportation solutions, translation services, and other barriers to accessing care
Schedule appointments, provide reminders, arrange transportation, and accompany guests to medical appointments when needed
Coordinate with medical providers, specialists, and community resources to ensure continuity of care

Documentation & Compliance

Maintain accurate and up-to-date guest records in case management systems
Document case notes, appointments, and follow-up actions in accordance with program standards
Ensure scheduled actions such as reminders, screenings, and follow-ups are carried out and recorded

Team Collaboration & Professional Development

Participate in weekly supervision and team meetings with the Patient Navigation Program Coordinator
Attend all-staff meetings, training sessions, and organizational events as required
Promote a positive and inclusive team culture through respectful collaboration with all team members
Perform other duties as assigned

Requirements

Minimum of 1 year of experience in services related to homelessness, mental health, public health, substance use, HIV/AIDS, or case management for vulnerable populations
Associate's degree or completion of two years of college; in lieu of this requirement, a minimum of two years of experience in homeless services or social services provision
Familiarity with Washington, D.C.'s homeless services and housing landscape
Knowledge of and ability to connect with individuals experiencing mental health issues and/or substance use challenges
Strong communication skills and appropriate professional boundaries
Ability to work effectively in a fast-paced environment with diverse clients with varied backgrounds and lived experiences
Proficiency with computers, databases, and case documentation systems
Specialized experience, certification, or training in relevant fields (e.g., mental health, substance use, public health, SOAR) strongly preferred
Strong commitment to ending chronic homelessness in Washington, D.C.

EEO Statement: Miriam's Kitchen is an equal opportunity employer. We are committed to creating an inclusive and equitable workplace that reflects the diverse communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law. We strongly encourage candidates from historically marginalized backgrounds to apply.

Salary Description
$54,000 - $62,000

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