Patient Services Specialist III #Full Time - Fort Lee, NJ
Only for registered members Fort Lee, NJ , United States
1 month ago
* This salary range is an estimation made by beBee
Job summary
The Patient Services Specialist III provides support to the department-wide call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic and/or interventional radiology services, physician referral/appointments, and general information for the Department of Radiology.
Responsibilities
- Schedule appointment requests for diagnostic or interventional radiology services.
- Communicate insurance participation, financial responsibility, and time of service policy to patient population.
- Ensure that patients understand the arrival and check-in process, pre-appointment instructions and patient safety precautions, and other relevant information.
- Resolve escalated insurance-related cases.
Qualifications
- High School Diploma or equivalent required.
- Minimum of 5 years of relevant experience in a comparable setting, including proficiency in medical terminology.
- Advanced customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
Job description
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