Implementation Resource Coordinator - Newton, United States - Paytronix

Description

Job Description

Job Description

Paytronix is a cloud-based digital guest engagement platform for the hospitality industry.

Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands.

Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers.

For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses.

For more information, visit

The kind of person we're looking for:
An organized, process-oriented person who can communicate clearly with many different stakeholders in the organization. The Resource Manager is detail-oriented and will develop a deep understanding of team skillsets and appropriate tools.
In this role, you are an important gatekeeper who plans the staffing of Implementations professionals on specific client projects.

You are responsible for reviewing new contracts, understanding Statements of Work, and partnering with Implementations leadership to assign the right team members at the right time.

You will balance the ever-changing landscape of active projects and their scheduled end dates, along with the inbound flow of new customers who have recently signed with Paytronix.

The kind of stuff you'll be doing:
Understand project requirements to ensure the right Project Manager, Implementations Consultant, or Specialists are assigned.
Assign available staff to projects and tasks based on their skills and experience.
Accurately track the status of each customer and project, and ensure appropriate communications are sent.
Manage Salesforce and Financial Force data in the form of Project Assignments and Project creation.
Provide project managers with ongoing resource management and related support.
Mitigate resource concerns by reallocating resources, adjusting goals, or assigning additional staff.
Report on capacity needs and challenges based on project backlog and resource availability.

Report on individual and team utilization on a monthly and quarterly basis and recommend process improvements to optimize team utilization.

Collaborating on resource management with internal departments.
Documenting processes and maintaining records of pending assignments.
Communicating effectively and professionally in person, over the phone and through email.

The kind of experience you'll need:
Excellent interpersonal communication skills and the ability to build rapport with a wide range of personalities
3 years of experience in a Resource/Project coordination or similar role
Detail-oriented
BS or BA degree
Some Salesforce experience
Well-honed verbal and written communication skills
Proficiency with Microsoft Windows applications

The extra stuff that would be nice:
Experience in managing budgets
Account management experience with customers
Salesforce administration experience
Experience with Certinia (aka Financial Force) or other PSA solution
Experience in a SaaS environment

Salary Range: 85-100k


Benefits:
Medical Choose from 3 Medical Plans (PPO, HMO, and High-Deductible)
Dental - Select from 2 Dental plans, including adult Orthodontics
Vision – 1 plan available
Company paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD)
401K with generous company match; 2-year vesting
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Tuition Reimbursement
Generous PTO

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