Customer Service Specialist - Orlando, United States - VaxCare

Description

Customer Service Specialist

If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comets orbit, then this job is not for you.

If you enjoy endless routine of the same mundane tasks, then this job is not for you.

If you enjoy being a part of Americas healthcare cost problem versus its solution, then this job is not for you.

VaxCare is a fast-growing and innovative technology company that is forever changing the way physicians manage vaccines. Customer Service Specialists are the glue between our service and our customers. We offer exceptional support to our customers, working on the front lines to train, help, and advocate for them via email, telephone, and webinar while deriving insights into how to design our service to better meet their needs. We are the communication bridge leading our customers to higher profitability and efficiency by using our technology. Are you ready to be the sounding board for our customers and to turn todays opportunities into a better tomorrow? If youre ready for these challenges this could be a great fit for you.

QUALITIES NEEDED:

Critical thinking and problem-solving skills to face new challenges head-on

Energy to foster relationships with customers to help make them feel taken care of

Verbal, written, and presentation skills to communicate effectively

Exceptional organizational skills to keep the facts straight

Intellectual curiosity to ask the questions that improve our service

Resourcefulness to work with other departments to get things done

Knowledge of general IT solutions to confidently answer the questions our customers ask

Diligence to meet deadlines

Previous Call Center experience preferred