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    Guest Services Specialist - Las Vegas, United States - MGM Resorts International

    MGM Resorts International
    MGM Resorts International Las Vegas, United States

    3 weeks ago

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    Description

    Become one of the stars behind the S.H.O.W. and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

    PRIMARY PURPOSE:

    As a Front Guest Services Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

    THE STARTING RATE: $19.00

    THE DAY-TO-DAY:

    • Deliver a seamless and professional experience managing early and late property arrivals/departures associated with guest room check-ins and check-outs
    • Enhance guest experience through offering upgraded accommodations where available and promoting MGM Rewards enrollment to our guests
    • Partner with Housekeeping and other related departments to meet guest expectations and special requests
    • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

    IDEAL CANDIDATE:

    • Six (6) months guest service experience
    • Proficient computer skills
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