NOC Technician - Boca Raton, United States - Key Technical Resources

Description

This is a long term contracting position with a Fortune 500 company in their Boca Raton location. In this position the NOC Technician will be part of a team, responsible for monitoring in a 24 hour/ 7 day a week NOC environment.

****The main shifts for this position are a 2nd and overnight shifts and will include weekends and holidays. We need people who are flexible to work these hours.

Summary:

The ideal person will have some IT experience and/or a degree in Computer Science or related education. New grads encouraged to apply.

Responsibilities include:

Taking action on Email Alerts within 5 minutes. Client received large amount of alerts a day so this is a critical part of the job.

Protecting to customer, DNS failover

Communicating /escalating/engaging to the appropriate teams

Issuing initial severity within 10 minutes

Establishing an event /conference bridge

Issuing severity updates

Escalating/engaging management team

Properly executing Data Center walkthrough

Updating and communicating with the other team members

Monitoring and diagnosing system, application and/or network performance problems

Troubleshooting and escalating system, application or network issues

Managing and supporting remote systems in both data centers

Performing QA testing on big data systems to ensure data integrity

Point of contact for network events or productions outages

Maintaining functionality in vast Linux and Windows environments

Due to nature of the clients business, you must pass an extensive national background, employment verification and drug test.