IT Systems Support Specialist - Phoenix, United States - Aztec Engineering Group

Description

Job Description

Job Description

AZTEC is seeking a full-time IT Systems Support Specialist based in our Phoenix, AZ Headquarters to provide IT support services to our US-based and growing teams

Job Description:

In this role, you will be an integral part of AZTEC's IT Team working in a collaborative environment responsible for the following tasks:

Help Desk Management

Provide "best-in-class" user support
Manage the help-ticket queue, troubleshoot, solve user issues, and escalate when necessary
Serve as our first point of contact when IT user issues arise
Provide hands-on user support on a wide array of software applications

New Hire Onboarding

Create user accounts in Active Directory (AD)
Assign IT Hardware as requested by the hiring manager
Assign O365 licenses that are necessary for the user's role within the company
Provide IT Orientation for all new hires on their first day and answer any IT questions they may have

Active Directory Management

User account creation, password resets, and assigning permissions

O365 User Licensing

Assign users O365 Licenses based on the role within the company

O365/SharePoint Configuration and Management

Create O365 Groups for projects. End user training on O365, Microsoft Teams and Teams Rooms

Asset Management

Assign IT Hardware and maintain an accurate inventory. (Including asset tagging and troubleshooting hardware issues)

High proficiency with the use of Microsoft O365 Software Suite

OneDrive, Excel, and Word
Document software installations, configurations, and known issues
Create new and editi existing documentation across the entire IT Infrastructure as hardware or configuration changes

OS Imaging

Install software, patching, configuring, and maintaining laptops and mobile devices. Examples include monitors, docking stations, and printers

Network Administration

Manage Firewalls, Switches, and Access Points
Configure and maintain DNS, LAN/WAN, WIFI, VPN, and Group Policy
Troubleshoot issues and reach out to vendors and manufacturers for support when needed
Using SSH and CLI tools to manage or configure hardware is a plus

Storage Administration

Manage backups, manage data storage, and troubleshoot and resolve storage issues as they arise
Archive data as needed when it's no longer needed on the network
Use SSH and CLI for configurations or changes in storage settings

System Administration

Manage and maintain servers, which will include monthly patching
Identify and fix network issues
System maintenance and health monitoring
Testing and evaluating new technologies and software
Using PowerShell to create scripts for automation and batch files

Perform other duties as needed.
Job Qualifications (Education, Experience, and Skills):

Minimum of an associate degree in computer science, IT, related field, or equivalent work experience and training
Minimum of three (3) years of experience in technical support of PC, networks and servers
Desktop and employee support experience in an enterprise environment
Strong knowledge of Microsoft Desktop (Windows WIN10/11) and intermediate working knowledge of servers, Office 365/Outlook, Active Directory, and remote desktop
Solid understanding of networking basics, such as TCP/IP, DNS, DHCP, routing, VLAN, VPN, and Wireless networks
Strong understanding of Active directory, O365 Administration, VPN, basic networking, and software troubleshooting
Strong customer service skills with both verbal and written communications
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Ability to prioritize and manage several tasks efficiently
Maintains a high level of communication with customers with respect to scheduling support call follow-up and confirmation of resolution
Experience with engineering software such as Autodesk or Bentley products is a huge plus
Experience with NetApp Storage, vmWare vCenter, AZURE and Patching also a plus
Competencies

(To perform the job successfully, an individual should demonstrate the following competencies):

Communicative – interacts openly with others; can maintain relationships, works well independently or with a team.
Consultative - Consults with other disciplines as needed; tolerates different perspectives or opinions.

Decisive & Action Oriented - Has a high level of energy and stamina; gets things done; makes sound educated but rapid decisions even when short of information; enjoys managing challenging projects and works well in fast-paced and pressure environments.

Self-motivated and proactive

Flexible - Adapts to new challenges and circumstances; able to multi-task; thrives on variety and frequently changing environments; creative problem solver.

Resourcefulness, with minimal direction.

Analytical – Uses sound data, and procedures, and follows all laws, rules, and regulations but is a solutionist or problem-solver.

Conscientious and Organized – Believes professional integrity is paramount; understands the importance of project records; responsive to clients and deadline oriented; quality oriented.

Working Conditions and Environment:

Will need the ability to establish rapport quickly with others working on the same project, and be able to promote a positive team environment.

Working knowledge of dealing with a diverse population while using tact, diplomacy, and respect.

AZTEC Culture:

A ction oriented and flexible
Z ealous supporter of clients and teammates
T hinking toward future and personal growth
E quitable, inclusive, and diverse
C ollaborative comradery

AZTEC Benefits:

AZTEC offers competitive salaries and a comprehensive benefits package, including medical, dental, life insurance, short and long-term disability, flexible spending accounts, Paid-time-Off, and a 401(k) plan.

AZTEC Overview

:

AZTEC Engineering Group, Inc. (AZTEC) is headquartered in Phoenix, Arizona, and provides diversified technical and consulting services to clients in the United States.

AZTEC is part of the TYPSA Group, an international consulting engineering firm with over 3,700 employees and more than 50 offices worldwide providing multidisciplinary consulting services in the fields of civil engineering, architecture, and environment.

AZTEC has a diverse culture that focuses on providing rich opportunities for its employees.
AZTEC is an Equal Opportunity Employer committed to affirmative action planning and encourages diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic.

Please apply online at

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