Assistant Guest Services Manager - North Myrtle Beach, United States - AVISTA RENTALS LLC

Description

Assistant Guest Services Manager - Avista Resort

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations

Job description - The Assistant GuestServices Manager will ensure the best guest experience possible. Leading theguest services team towards success will be a priority. Managing front deskdiscrepancies, operation systems, and customer related situations will be partof the daily tasks. The ideal candidate will communicate efficiently withothers, and enjoy team work.

Job responsibilities:

• Responsiblefor establishing and managing front desk operations/systems. Partners withother department heads to ensure that all guests needs and concerns areproperly addressed
• Scheduleand conduct training
• Performall duties and responsibilities in a timely and efficient manner in accordancewith company policies and procedures.
• Assignduties and observe performances to ensure adherence to Hotel policies. Conductperiodic feedback and performance review sessions.
• Resolvefront desk discrepancies (financial, reservation, etc.). Order and trackvouchers/show attractions / activities. Assist guests in making, changing, andcanceling reservations and registering in/out of the resort.
• Assistin developing walk-in rates for last minute bookings.
• Coordinateactivities/issues with other hotel departments in order to facilitate increasedlevels of efficiency and guest satisfaction "" utilize and train on the systemsprovided.
• Ensureproper communication within the department by having a monthly staff meetingand regular scheduled trainings.
• Investigate complaints and initiate a mutuallyagreeable solution to promptly resolve any guest issues.
• Demonstrate positive leadership characteristicswhich inspire team members to exceed standards and promote
• Maintain and train the proper emergency andsecurity procedures on a monthly basis.
• Maintain systems and controls to provideadequate supplies for efficient operation of the front desk, office, supplies,activity supplies, inventory of keys, radios etc.
• Planning,& organizing the overall operations of the front desk, bell services, andPBX.
• Welcomeand acknowledge all guests according to company standards; anticipate andaddress guest service needs.
• Workwith the Sales Manager to negotiate group rates and actively participate in theyield management program. Attends regular staff meetings and perform specialprojects as needed by General Manager

Requirements:

• Availableto work a flexible schedule including weekends and holidays
• HighSchool Diploma
• Previousfront desk / customer service experience
• Managerialexperience is preferred
• Excellentleadership, management, and team building skills
• Musthave strong verbal and written communication skills
• ProficientComputer Skills
• Abilityto multitask, prioritize, and manage time

Qualifying team members may enjoythe following benefits:

• Healthinsurance
• 401KPlan (matched)
• Visionand Dental insurance
• Disability,Life, and Accident insurance
• PaidVacation
• ReferralProgram
• Bereavementleave

300 N Ocean BLVD

North Myrtle Beach, SC 29582