grocery/lead clerk - Chicago - Kroger

    Kroger
    Kroger Chicago

    2 days ago

    Description

    Job Overview

    Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.

    Key Responsibilities:

    • Promote trust and respect among associates, with a positive attitude.
    • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
    • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
    • Offer product samples to help customers discover new items or products they inquire about.
    • Inform customers of grocery specials.
    • Provide customers with fresh products that they have ordered.
    • Recommend grocery items to customers to ensure they get the products they want and need.
    • Check product quality to ensure freshness. Review 'sell by' dates and take appropriate action.
    • Label, stock and inventory department merchandise.
    • Report product ordering/shipping discrepancies to the department manager.
    • Stay current with present, future, seasonal and special ads.
    • Adhere to all food safety regulations and guidelines.
    • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
    • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
    • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
    • Notify management of customer or employee accidents.
    • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

    Must be able to perform the essential functions of this position with or without reasonable accommodation.


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