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    Customer-Focused Production Planner - Binghamton, United States - C.H. Thompson Finishing

    C.H. Thompson Finishing
    C.H. Thompson Finishing Binghamton, United States

    3 weeks ago

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    Description


    Are you passionate about delivering exceptional customer experiences while also ensuring seamless production operations? CH Thompson is seeking a Customer-Focused Production Planner who thrives in a dynamic environment, excels in production planning, and possesses advanced Excel skills.

    In this role, you'll be the primary point of contact for our valued customers, providing unparalleled support and assistance.


    Key Responsibilities:
    Manage the scheduling and timeliness of the production process to ensure the company meets all deadlines.

    Engage with customers via phone and email to address inquiries, provide service information, and resolve any issues or concerns promptly and courteously.

    Maintain detailed customer records, accurately documenting interactions and updating information as needed to ensure effective communication and follow-up.

    Collaborate with production management to confirm lead times, coordinate deliveries, and prioritize orders based on customer requirements and production capacity.

    Utilize advanced Excel skills to analyze data, generate reports, and track order progress, ensuring timely completion and adherence to quality standards.

    Proactively communicate with customers regarding order status, delivery delays, and any relevant updates to manage expectations and uphold transparency.

    Act as a liaison between customers and internal departments to facilitate smooth order processing, address special requests, and resolve any challenges that may arise.

    Continuously seek opportunities to improve processes, enhance customer satisfaction, and drive operational efficiency within the customer service and production planning functions.


    SCHEDULE:
    Monday to Friday, 7:00 am to 4:00 pmMINIMUM QUALIFICATIONS &


    REQUIREMENTS:


    Previous experience in customer service, sales, or a related field, with a demonstrated ability to build strong client relationships and deliver exceptional service.

    Proficiency in Microsoft Excel, including advanced formula functions, to effectively manage and manipulate large datasets.
    Strong organizational skills and the ability to prioritize tasks, multitask effectively, and thrive in a fast-paced environment.

    A positive and professional demeanor, excellent written and verbal communication skills, and a commitment to maintaining a high standard of professionalism in all interactions.


    BENEFITS SUMMARY:
    Paid weeklyHealth InsuranceDental InsuranceVision Insurance401k Plan401k MatchPaid HolidaysPaid Time OffCompany-Paid Life Insurance Policy

    About Us:
    C.H. Thompson is a premier one-stop-shop for all of your finishing needs. Our continuous focus on improving quality and increasing productivity has made CH Thompson Finishing a leader in the industry. We offer several services including intricate masking and silk screening, allowing us to provide multiple finishes on individual parts. We service a multitude of industries including; aerospace, agricultural, automotive, computer, electronics, household, industrial, medical and military.


    EEO Policy:


    CH Thompson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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