Assistant Store Manager Irving 768 - Irving, TX

Job summary

As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs .
• Escalate issues to the store manager , District Director of Operations ( DDO ) , and corporate office if unable to resolve the issue directly with the customer .
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform o utbound customer sales, courtesy, and collection calls in accordance with federal regulations , store operating procedures , and district or region volume expectations .
• Respond professionally and accurately to customers , explaining possible solutions and ensur e the customer feel s supported and valued .
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer , and other cash handling requirements ; m ay be responsible for bank deposits or bank pick-ups .
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies .
• Perform customer verifications to validate information presented .
• P rocess all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend .
• Comply with federal and state regulations and Company polic ies and procedures.
• Complete compliance trainings and quarterly I Agree timely .
• Other duties as assigned .

Job description