Retention and Customer Service Representative - Knoxville, TN - ADT Solar

    ADT Solar
    ADT Solar Knoxville, TN

    22 hours ago

    Description

    Retention and Customer Service Representative

    This remote customer service/sales representative role involves retaining customers who want to cancel their ADT services.

    The Retention Specialist's primary goal is to provide an award-winning customer experience that increases brand loyalty and retains customers long-term.

    This position requires handling high volumes of incoming calls from customers requesting cancellation and using expertise to identify opportunities and recommend solutions.


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