Showroom Sales Specialist - Farmingdale, United States - LX Hausys America

Description

Position Summary: The Showroom Associate provides a high level of service to LX Hausys customers and staff as an integral team member who supports daily business. As the first point of contact for all LX Hausys customers, the Showroom Associate ensures customer satisfaction by greeting clients, providing product knowledge, maintaining the Showroom, and completing both administrative and event management related tasks. This individual plays a central role in servicing the Long Island market and providing lead generation and project information for the sales team. This position has a career opportunity to be a residential sales associate and/or specialist or showroom/residential sales specialist for Long Island with all product lines – HIMACS, Viatera, HFLOR and Teracanto. This position is regular full time, salaried with benefits.

Showroom Hours – 10:00 am to 6:00 pm, Tuesday to Saturday

Article with photo:

LX Hausys America Opens Viatera Showroom on Long Island | Kitchen & Bath Business )

Responsibilities:

Arrive to showroom in time to open at the designated time and complete all duties by closing.

Regular and reliable attendance to work are required.

Provide high level customer service for walk-in clients and client appointments, assisting them with product knowledge and tour of facility.

Field incoming calls from potential clients and coordinate appointments to view material.

Liaison between lead and sales team to ensure appropriate follow up.

Handle sample requests and accurately enter lead data into CRM.

Event Coordination- Assist with outreach to local trade industry groups to identify opportunities for collaborations and events. Work with TM/RSS to plan and execute events on a monthly basis.

Administer all day-to-day operations of the showroom including but not limited to maintaining a clean, organized environment and updating marketing displays and literature as needed.

Ability to work retail hours including some nights and weekends as required.

Qualifications:

Education and Work Experience:

Experience or background in customer service, administration, office management

1-3 years working in a retail and/or office environment (design and/or showroom environment a plus)

High School Diploma or equivalent required

Knowledge and Skills:

Strong Social Skills and Professionalism: Be articulate, creative, energetic, disciplined, and flexible while communicating with clients directly and representing the LX Hausys Brand.

Positive customer service attitude with problem-solving skills.

Self-motivation/Initiative: Ability to take ownership of projects and present new ideas based upon showroom needs.

Excellent verbal and written communication skills

Computer proficiency- Strong MS Office Suite skills, specifically Excel and CRM programs

Job and Physical Demands:

Position requires sitting at a desk working on a computer for at least 2/3 of time.

Position requires minimal lifting up to 45 pounds.

Position requires regular and reliable attendance.