Client Services Manager - Stratford

At ALS, we encourage you to dream big. · When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.  · Client Services Manager · Imagine your future with us · At ALS, we encourage you to drea ...

Job description

At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

Client Services Manager

Imagine your future with us

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world. 

About the role:

The Client Service Manager directs the daily operations of the sample administration group.   This includes oversight of all project management activities, sample receiving, and field services. The Client Service Manager must possess a strong working knowledge of Horizon as well as have a technical background in laboratory analysis and operations. The position requires a combination of superior client services skills, technical knowledge, system/process management, and supervisory experience.

• Establish a working relationship with client.
• Identify clients' analytical needs and prescribe an applicable technical approach.
• Plan analytical program to meet these needs.
• Keep client informed of progress of work.
• Report findings and results back to client.
• Communicate client concerns/issues to the laboratory director.
• Keep client informed of new developments and laboratory services.
• Provide quotations and job specifications for specific work.

About you:

• Establish a cohesive integrated group that is responsive to both customer and laboratory needs.  Services of the group include all aspects of sample management from sample receipt thru invoicing. 
• Collaborate internally with the appropriate personnel to clearly define the technical specifications associated with the project.
• Work with sales team to understand client objectives and project workload.
• Develop standardized procedures within the group for sample management.
• Review incoming work to ensure work requests are properly specified according to project requirements.
• Track projects through the laboratory to allow real time communication of pertinent issues with the client.
• Maintain visibility of PM group with clients promoting site visits and lunch and learn opportunities in the laboratory.
• Prepare, review, and approve invoices for specific work orders.
• Manage costs associated with operation of client services, sample management, and field services
• Work with IT and technical manager to develop appropriate tests codes, etc. in accordance with changing regulations.
• Develop formal cross training procedures in conjunction with QA to ensure backup in all aspects of the customer service department.

Required Qualifications:

• A Bachelor degree in chemistry is preferred with a proven track record of experience that demonstrates the ability to fulfill the position requirements. An advanced degree in chemistry or a related science is a plus.

Physical Demands:

• Able to speak and hear clearly while communicating with staff, management, and clients.
• Able to sit and /or stand for 100% of an 8-hour day.
• Dexterity in hands and fingers to operate computer and other equipment.
• Must have average vision and able to see to read reports and operate equipment.

Working at ALS: 

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 

Our benefits include:

• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS: 

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 

Everyone matters: 

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society

ALS is a VEVRAA Federal Contractor. 

EOE AA Minority, Female, Veteran, Individuals with Disabilities 

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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. 

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.  

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.