Jobs

    Consultant - Washington, United States - HCL Technologies

    HCL Technologies
    HCL Technologies Washington, United States

    3 weeks ago

    Default job background
    Description


    To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.

    To provide support for on call escalations orL3 level support and doing incident and problem management

    Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

    To adhere to quality standards, regulatory requirements and company policies
    To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
    To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
    Disclaimer


    HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

    Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to

    for investigation.

    #J-18808-Ljbffr
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