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    AC Power Customer Engineer-San Antonio - Vertiv Holdings, LLC

    Vertiv Holdings, LLC
    Vertiv Holdings, LLC San Antonio, United States

    1 week ago

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    Description

    At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

    Why Vertiv is the best company for Field Service professionals:

    Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture

    Company leaders have many years of hands-on Field Service experience in this industry and many others

    Tremendous focus is placed on employee technical and leadership development

    Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning

    Competitive benefits include:
    Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more

    Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides

    Company-wide commitment to promoting a strong work/life balance

    An employer-of-choice for Veterans with technical backgrounds


    The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training.

    The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.


    RESPONSIBILITIES:

    ROLE
    Perform service tasks as assigned and as per company policies and procedures

    Capable of working under direct supervision or independently based upon training completion

    Render on-site and phone assistance to customers

    Communicate with Technical Support on technical or procedural issues

    Implement Field Change Notices per published guidelines

    Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips


    SAFETY
    Operate in a safe manner in accordance with published safety guidelines

    Maintain and operate company vehicle in accordance with local laws and company policy

    Must wear appropriate PPE as per company guidelines and accordance with job duties

    Adhere to work hours policy guidelines - "14 hours rule"

    Complete required Vertiv safety training assignments on time.

    Adhere to on-site Customer safety requirements when applicable.

    Report all work-related accidents or injuries within 24 hours to the appropriate personnel.


    ADMINISTRATION
    Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines

    Maintain individual inventory and perform cycle counts in accordance with company policy

    Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies


    CUSTOMER SATISFACTION
    Provide proper and adequate communication to internal and external customers

    Provide estimated time of arrival to the customer where applicable

    Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment

    Strive to provide all customers a "first time fix" for their equipment

    Maintain customer satisfaction rates per company guidelines

    Attend Customer Meetings as required


    PERFORMANCE
    Maximize productivity by combining service opportunities

    Complete all technical and administrative work in an efficient and timely manner

    Capable of making technical and commercial decisions under pressure

    Properly evaluate site and equipment for appropriate billing status

    Maintain productive utilization rate per company guidelines

    Perform inventory cycle counts per company guidelines

    Adhere to company dress code and safety regulations

    Meet or exceed on-site response time requirements for each customer

    Understand and comply with company startup/escalation processes and procedures

    Maintain proper and adequate level of internal communications


    QUALIFICATIONS
    Experience (one or more of the following)

    ASEET or AMEET, or progress towards, is preferred

    4+ years military experience in a related technical field

    2+ years of relevant industry experience

    Interpersonal and Administrative Skills

    Communicate professionally and respectfully in both written and verbal forms

    Manage time effectively by prioritizing and balancing technical tasks with administrative tasks

    Collaborative with peers, customers, suppliers, and leadership

    Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

    Technical skills

    Make basic site evaluation skills to include: environmental temperature, and general operating conditions

    Familiarity with electrical / electronic test equipment and fundamentals

    Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks

    Employ elementary fix/repair techniques based on directed supervision

    Complete service tasks and return unit to full operating conditions based upon directed supervision

    Summarize and report all work related tasks performed in written and verbal form

    Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)


    WORKING CONDITIONS:
    Travel to customer sites is required within the assigned district and sometimes outside of assigned district

    Most work is scheduled maintenance, but occasionally will involve unscheduled service

    A weekly, rotational on-call schedule is exercised for each District/Service Center


    Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment.

    In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

    Valid driver's license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 years


    PHYSICAL REQUIREMENTS:


    While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.

    The associate frequently is required to sit and climb or balance.

    Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

    Notes:

    Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.


    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.


    OUR CORE PRINCIPALS:
    Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.


    OUR STRATEGIC PRIORITIES
    Customer Focus

    Operational Excellence

    High-Performance Culture

    Innovation

    Financial Strength


    OUR BEHAVIORS
    Own It

    Act With Urgency

    Foster a Customer-First Mindset

    Think Big and Execute

    Lead by Example

    Drive Continuous Improvement

    Learn and Seek Out Development

    Vertiv is an Equal Opportunity/Affirmative Action employer.

    We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

    If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to

    No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

    Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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