- Driving Infinite Possibilities Within A Diversified, Global Organization.
- Working in the fastest growing market sector focusing on Energy Efficiency and Sustainability.
- Be a part of our islands future working with our dynamic team voted "Best Place to Work in Hawai'i.
- This position is for a Customer Service Specialist that will support energy efficiency and water conservation programs providing incentives on goods and services for residential homes & businesses.
- You will be an integral part of the call center team helping to drive quality, and customer satisfaction goals.
- Use knowledge of the program requirements to determine applicant eligibility.
Sr Customer Service Specialist - Honolulu, United States - LanceSoft, Inc.
Description
Title: Sr Customer Service Specialist
Location: Honolulu HI 96813
Duration: 6+ months TEMP TO HIRE Conversion possible with great performance.
Position is located in Downtown Honolulu. Must live on Oahu in Hawaii.
Description:
The general nature and level of work for this position includes but is not limited to:
• Provide customer call support and respond to customer inquiries on the efficiency and conservation program.
• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.
• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.
• Maintain productive relationships with internal and external clients.
• Assist with weekly administrative duties.
• Work collaboratively with the program team to identify opportunities for enhancements to current processes.
• Create reports summarizing operations data.
Basic Qualifications:
• Bachelor's degree or equivalent industry experience.
• A minimum of two years working in a call center environment with external customers.
• Proven track record working in a team environment.
• Must be able to communicate well over the phone with customers and problem solve.
• 2 to 3 years of experience with MS Office, including Word, Power Point, and Outlook with emphasis on Excel.
• Accurate typing skills with a minimum of 40 wpm.
• Excellent organizational, verbal and written communication skills.
• Ability to multitask and prioritize work in a self-directed capacity.
• Must have attention to detail regarding quality control practices processing and ensuring accuracy with customer records.
We Value:
• Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.
• Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.
• Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.
• A general understanding of residential and commercial property maintenance.
• Technical aptitude and a history of working with contractors, is a plus
• Strong communication skills, both written and verbal.
• Prior experience in Project\Client Management, is a plus.
• Experience working with Salesforce is also a plus.
• Prior background in Energy Efficiency is a plus.