Contracts Issue Resolution-1 - Irving
Only for registered members Irving, United States
1 month ago
Job summary
Provides customer satisfaction through day-to-day account support, problem identification and full resolution. Works with minimal supervision and is accountable for researching, processing, data entry, requesting pricing corrections and support to accounts within department operations.
Responsibilities
- Strong Customer Service
- Demonstrates subject matter expert knowledge of assigned accounts and departmental systems, including SAP & SFDC.
- Accurately prepares and loads all contract information regarding Customer issues information.
- Customer and Manufacturer management through research, reconciliation and processing results of control/exception reports, demonstrating a strong working knowledge of contract reporting and processes.
Qualifications
- Minimum 3 years related business experience in Customer Service, Accounting, Financial, or Wholesale Drug industry.
Skills
- Proficiency in Microsoft Office – Outlook, Excel, and Word.
- Experience should involve transactional processing, monitoring customer compliance, problem-solving, research and analysis.
- Proven track record in successfully maintaining key accounts, as well as research and analysis capabilities.
Job description
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