Data Scientist MID LEVEL MANAGER - Tampa
3 days ago
Job summary
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience,through effective supervision of daily operations and personnel
, contract compliance, resource optimization and capability development within an account.
- Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
- Collaborate with leaders to provide strategic and operational plans associated with the account
, Plan the strategy for the coming years by identifying new geographies for alternate revenue streams , Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems
, Contract compliance & adherence , Ensure all SLA parameters are met in the account and maintain a green card at all times
, Review and drive appropriate actions/ systemic changes on internal audit findings to ensure no major non-compliances are cited
, Monitor review delivery dashboards/ MIS across accounts track progress identify potential red flags Participate share performance across quality fulfillment parameters with stakeholders Lead manage project escalations risks or early warning signs on delivery eliminate any leakage regular invoicing as per terms condition Forecast key metrics Invoicing timely submission invoices client defined SOW Provide information resolve invoicing issues raised client Collect analyze statistics costs service metrics etc Assume responsibility tracking expenses Outstanding performance against key mentioned agreement Regular cadence around compliance Evaluate performance accuracy service metrics etc Set direction team track targets regular cadence calls course correct require Drive focus team adhere processes Drive implement structured cadence quality both transactional Cadence delivery lead margins met committed Weekly calls WFM resource optimize comply manpower numbers agreed future planning case ramp ups etc Conduct effective resource planning productivity resources people technology work closely deliver head Optimize minimize leakages retention offering trainings certifications allocated resources Lead one-on-one floor connect engagement activities improve stickiness delivery floor Collaborate influence internal stakeholders manage resolve issues flawless projects Experience Years Final compensation depend geographical location minimum wage skills relevant time based offer drug screening subject applicable state law Wipro provides equal opportunities employees applicants prohibits discrimination harassment race color religion age sex national origin disability status genetics protected veteran sexual orientation gender identity expression source federal state local laws Applications veterans disabilities welcome Reinvent world building modern end end digital transformation partner boldest ambitions realize need inspired reinvention yourself career skills want see evolution business industry Join business powered purpose empowers design reinvention ownJob description
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