Telematics Product Manager - Madison - Big Joe Forklifts

    Big Joe Forklifts
    Big Joe Forklifts Madison

    3 days ago

    Manufacturing / Mechanical
    Description

    *Please note - this role is located outside of Madison, WI and requires 3 days in office.

    Company Summary

    Established in 1951, Big Joe is a customer-driven North American material handling equipment company. We distribute innovative products for in-between-handling applications, purpose-built counterbalanced lithium-ion forklifts, and market-leading autonomous solutions. Based in Madison, Wisconsin, we provide engineering expertise, customer service, aftermarket parts, and warranty support to our extensive dealer network and customers.

    Our company is experiencing rapid growth and is concentrating on cutting-edge technologies such as integrated lithium-ion forklifts and autonomous mobile robots. We are proud to be Powering Progress in the material handling industry.

    Position Summary

    The Telematics Manager will support the strategy, roadmap, and adoption in collaboration with the Director of Sales Enablement of Big Joe Pulse, our telemetry platform that enables data-driven selling, service optimization, and fleet performance insights. Serving as the primary ambassador for Big Joe Pulse, this role supports dealer engagement and builds strong relationships across the network.

    Essential Duties and Responsibilities

    1) Dealer Engagement & Enablement

    • Serve as ambassador of Big Joe Pulse, cultivating strong dealer relationships and supporting platform adoption across the network.
    • Design and deliver enablement programs (in-person and digital) through the broader sales enablement team to onboard dealers, sales reps, and end users; provide practical "how-to" content and feature tutorials.

    2) Data Analysis & Insights

    • Develop dashboards and reporting to support fleet management, utilization analysis, and data-assisted selling.
    • Evaluate dealer performance, demo effectiveness, and telematics-driven results, translating insights into actionable recommendations for stakeholders.
    • Present findings through clear, compelling presentations that influence decisions and drive engagement strategies.

    3) Product Strategy & Roadmap

    • Contribute to the vision, outcomes, and KPIs in partnership with the Director of Sales Enablement for Big Joe Pulse, focusing on adoption, engagement, retention, and dealer satisfaction.

    4) Go-to-Market & Adoption

    • Assist in planning and executing feature launches in coordination with Sales Enablement and Marketing, including positioning, pricing/packaging recommendations, and success metrics.
    • Support dealer engagement initiatives, factory demos, roadshows, and industry events to showcase telemetry-enabled value propositions.

    5) Platform Administration & Operations

    • Oversee user account management, asset tracking, help desk monitoring, and user guide maintenance to support adoption and self-service.

    Experience and Education (examples below):

    • Bachelor's degree in business, Engineering, Data/Analytics, or related field; advanced degree a plus.
    • 5+ years of product management or ownership experience in SaaS/IoT/Telematics; material handling, battery, charger or industrial fleet experience preferred.
    • Demonstrated success launching and scaling data products.
    • Strong communication and interpersonal skills; ability to tailor training and presentations to diverse audiences (dealers, sales reps, service technicians, national accounts).

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