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Cottage Grove

    Mechatronics Services Engineer - Cottage Grove, United States - Van Meter Inc.

    Van Meter Inc.
    Van Meter Inc. Cottage Grove, United States

    Found in: beBee S2 US - 2 weeks ago

    Default job background
    Regular, Full time
    Description
    Title
    Mechatronics Services Engineer

    Description

    Summary:

    The Mechatronics Services Engineer role plays a crucial role in achieving our purpose of creating lasting value for those we serve. By offering both remote and on-site technical support and training, this position ensures the smooth operation and maintenance of our customers' automation equipment and systems. You'll combine technical know-how with exceptional communication skills to deliver outstanding service. The Mechatronics Services Engineer serves as the go-to expert for our mechatronics solutions, drawing from extensive experience in robotics. Furthermore, their comprehensive understanding of all related Van Meter offerings allows them to tailor solutions that maximize benefits for our customers.

    Key Responsibilities & Essential Functions:

    • High level understanding of Van Meter's solutions
    • Respond to and resolve customer technical inquiries via e-mail, phone, or on-site.
    • Assist customers through testing, certification processes, and field modifications.
    • Assist customers with installation, troubleshooting, repair, and maintenance of equipment in compliance with technical specifications.
    • Recommend maintenance and configuration best practices to improve product usability and performance.
    • Research and answer difficult customer questions about product features and recommend appropriate upgrades.
    • Utilize a database of technical product information to inform decisions and recommendations.
    • Conduct customer training sessions on various topics related to safety, installation, programming, maintenance, and repair of software, machinery, and equipment.
    • Ensure proper documentation completion (timesheets, work orders, etc.).
    • Record client interactions, including inquiries, complaints, and actions taken.
    • Be the face of our company when interacting with clients.
    • Build strong relationships and represent our organization professionally.
    • Understand client needs and address concerns effectively.
    • Communicate professionally with customers, contractors, and internal teams.
    • Regional travel is required for training and customer support based upon needs.
    • Actively seek out and participate in both formal and informal training opportunities to continuously develop skills.
    • Learn Van Meter and Customer safety expectations and adhere to them.
    • Collaborate with the team to improve processes and enhance service quality.

    Critical Success Factors:

    • Intrinsically motivated
    • Creative thinker
    • Active Listener
    • Collaborative
    • Driven to mastery
    • Detail-oriented
    • Strong presentation skills
    • Strong troubleshooting and problem-solving skills
    • Ability to learn quickly and apply knowledge
    • Drive for continuous improvement
    • Ability to effectively relay knowledge to others
    • Customer Focused; must be a resource & partner to our internal and external customers.
    • Ability to lead small groups and instruct customer training sessions
    • Excellent communication and interpersonal skills via phone, email and in person are required
    • Ability to work cooperatively and collaboratively with internal and external customers

    Job Requirements/Specifications:

    • Minimum 4-year degree or technical education and equivalent experience required
    • 3-5 years of Electrical/Industrial/Automation background (education, experience, or both) including control system maintenance and or design
    • Knowledge and understanding of Allen Bradley/Rockwell Automation products including variable frequency drives, PLC's, HMI, and Safety products is strongly preferred
    • Understanding of industrial ethernet networks and principals
    • Rockwell Automation PLC / HMI programming experience required
    • Expertise in Robotics & Mechatronics required
    • Familiar with ARC Flash Safety Expectations
    • Proficient in Microsoft Office (Word, Excel, PowerPoint)
    • Ability to travel, some overnight, as needed for training, meetings, and customer engagements.
    • Estimated travel is 20% to 50%

    Work Environment & Physical Demands:

    O=Occasional, less than 1 time per week

    • Climbing, Balancing, Kneeling, Crouching, Reaching, Extended Day, Cold, Heat, Temperature Changes, Wet, Humid, Noise, Vibration, High Places, Work Outdoors, Mechanical Hazards

    S=Some, less than 1/3 of the time

    • Walking, Lifting, Carrying, Pushing, Twisting Upper Body, Bending at the Waist

    F=Frequent, from 1/3 to 2/3s of the time

    • Sitting, Standing, Color Vision, Driving, Works Alone, Works with Others, Customer Contact, Electrical Hazards

    C=Consistent, more than 2/3s of the time

    • Working with Hands, Working with Fingers, Talking, Work Indoors

    The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.



    Full-Time/Part-Time
    Full-Time

    Shift
    -not applicable-

    Position
    Mechatronics Services Engineer

    Number of Openings
    1

    Location
    Cottage Grove

    About the Organization

    EOE Statement
    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    This position is currently accepting applications.



    Van Meter is an EOE/M/W/Vets/Disability Employer
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