- Sells products and services to customers over the telephone and assist walk-in customers by picking orders from warehouse and loading purchases.
- Provides pricing, delivery and product information as directed by supervisor.
- Arranges and follows up repairs and returned merchandise, acting as an "agent" for the customer.
- Assist outside salesmen with customer service and product information as requested.
- Provides back-order and warranty information.
- Assist walk-in customers by preparing orders and may assist in the loading of purchases.
- Follows through on customer inquiries and complaints.
- Become familiar with all products and services provided.
- Assists in annual inventories or other inventories.
- Attends company, department or individual training or meetings to include but not limited to product knowledge, vendor information or safety.
- May assist in the training of new inside sales personnel.
- Maintains store appearance through directed housekeeping activities.
- Assist counter sales, inventory control and other department's personnel as required.
- Company Computer Order Entry System.
- Forklift
- Manual merchandise moving equipment.
- High school education or equivalent
- Valid Driver's License
- One year sales experience
- General understanding of mining supplies.
- Be able to complete company training program.
- Requires extended periods of sitting and standing.
- Be able to lift varying weights up to fifty pounds and carry a distance of ten feet.
- Be able to climb up and down trucks, ladders, shelving, etc.
- Work in a store/warehouse environment with shelving and merchandise in various stages of resale.
- It will be necessary to work in temperatures indigenous of the region.
- It is necessary to follow all company safety requirements; they will assist in preventing accidents that may be caused by over exerting or by working in and around industrial related merchandise.
- It is required to report all accidents to the supervisor according to company policy (available from supervisor).
- Work around fast-paced store/warehouse while heavy and large merchandise is being moved.
- Frequently work around heavy equipment.
- In any industrial setting there is a constant need to be aware of a consistently changing environment.
- The primary work location is United Central's Price store/warehouse; this will be the location to report.
- Other company locations as company needs dictate.
- Scheduling will be determined by the supervisor based on customer demand.
- Normal work hours are 7 AM - 4 PM Monday through Friday, Saturdays as required. Overtime is required when company needs dictate.
- This position may require the handling of large sums of money, until secured it will be the responsibility of the inside/counter salesperson.
- Maintain confidentiality concerning sales, pricing policies and procedures, customer lists, credit information, and any other information which might be harmful to the company or customers if made public.
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Customer Service Representative - Shinnston, United States - SunSource
Description
Since 1974, United Central Industrial Supply, a SunSource company, has been providing industrial operators throughout North America the components and services they need, when they need them.
Inside Salesperson
I. FUNCTIONS & REQUIREMENTS
Purpose
Provides sales support services to customers by displaying product knowledge, a willingness to solve service questions, and preparing orders for walk-in customers and phone in orders.
Additional Functions
Communicate verbally and in writing, using the telephone, in person and through company forms, to customers and other personnel, relating product, customer, and technical information.
Physical Demands
Work Location
We are an Equal Employment Opportunity Employer M/F/V/D.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish ).If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation.
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