Quality Customer Service Representative - Norton Shores, MI, United States - ETNA Supply

Description

Are you passionate about providing exceptional service? Do you thrive on helping others and creating memorable experiences? We are currently hiring for a Customer Service Representative our of our Muskegon branch.

As a Customer Service Representative, you will be the voice of our brand, the problem solver, and the advocate for our valued customers.

Quarterly Bonuses, Paid Time Off, Great Benefits, 401k with Company Match, Overtime, Growth Opportunities, NO SUNDAYS and so much MORE Customer Service Representative Job Summary:

Provides friendly and helpful customer service and creates quotes for established customers working the job order from beginning to end.

• Meet or exceed the expectations of our customers by providing a positive customer experience.
• Talk with customers, outside Sales Representatives, and vendors by phone and email.

* preparing, posting, and closing work orders and projects as required.

• Support company website customers by processing online orders, communicating via website chat, and troubleshooting any online account issues that may arise.
• Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise.
• Train others regarding department material applications and limitations.
• Coordinate shipping of orders and materials required with various departments.
• Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation.
• Assist in maintaining inventory control and monitor flow of materials, and prepare and issue reports as needed.
• Underground Waterworks Customer Service Representative Knowledge, Skills, and Abilities:
• Working knowledge of products sold and their applications.
• Effective communication, interpersonal, customer service, negotiation, and stress management skills.
• Working knowledge of Microsoft Office products and Eclipse.
• Effectively read and interpret documents, such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to operate standard office equipment.
• Customer Service Representative Education and/or Experience:
• One year of related experience and training; Customer Service Representative Physical Demands and

Working Conditions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
*