- Impeccable customer service.
- Maintain and keep current customs compliance documentation.
- Process documents through the Company's ABI system, obtaining Customs release and other government agency releases as appropriate.
- Review and monitor all Customs rejections, requests for information for clients and any other government agency, and other correspondence.
- Work closely with other departments to deliver high level of service to customers.
- Perform other duties as assigned.
- Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
- Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015).
- Ability to work with demanding deadlines
- Essentially 2 years brokerage experience
- Excellent communication skills, both verbal and written
- Ability to work independently as well as part of a team
- Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems
- Knowledge of domestic and international geography including countries, major cities and ocean ports along with basic knowledge of U.S. Regulatory Laws preferred
- Ability to establish priorities and accomplish multiple tasks, must be organized
- Strong PC skills
- Proven analytical and problem-solving skills
- Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter
- Basic knowledge of INCO terms, the Harmonized Tariff Schedule, Customs regulations and other government agency requirements:
- Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
- 401(k) Plan with Company Match – We're invested in your future and help you save for retirement.
- Generous Paid Time Off (PTO) – Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.
- Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
- Salary $55,000-$68,000
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Customs Brokerage Entry Writer - Mount Prospect - Röhlig Logistics
Description
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.
Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.
Join our growing team We're looking for a detail-oriented Entry Writer who is passionate about accuracy, compliance, and delivering exceptional service.
What you will do:
What you bring:
What we offer:
At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:
If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.
Apply now and shape the future of logistics with us
For further information about the position or the application process, please reach out to:
Mark Aulisio
Talent Acquisition Manager
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