Customer Experience Technician - Dallas

Only for registered members Dallas, United States

1 week ago

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Job summary

The Customer Experience Technician is responsible for troubleshooting software issues for clients to ensure the best possible experience with Homecare Homebase.

Responsibilities

  • Meet or exceed established standards for productivity, quality and any other assigned metrics.
  • Work from designated ServiceNow queues based on priority and ensure timely resolution of cases through effective and efficient use of available tools and resources.
  • Monitor trends in assigned Functional Area and provide consultation to Client Services team to aid in addressing areas identified as potential problems for customers.

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