Director of Outpatient Services - Worcester - T MASSACHUSETTS LLC

Description

JOIN OUR TEAM AS A DIRECTOR OF OUTPATIENT SERVICES
Your Work MattersHow will you make a difference?
The Director of Outpatient Services provides the leadership and strategic planning of the outpatient program offered at the facility; ensuring the program meet the needs of the community and the facility's performance goals and objectives. Responsibilities include the overall administrative processes and management systems for geriatric services offered at the facility, promotion and maintenance of a therapeutic environment, and development and implementation of clinical treatment programs.
Program Planning and Treatment

• Represent the Outpatient Services Department at the executive level and in consultation with the Medical Director, plan, develop and implement formal and organized clinical services programs as part of the therapeutic environment.
• Develop and organize programs of clinical services based on specialized patient populations.
• Maintain an awareness of community and market-related activities which includes knowledge of the activities of other providers, needs of local payers and the political climate related to mental health.
• Provide a broad vision in the development of programs and the evaluation of current services offered.
• Strategically solve problems that encompass the larger view of the organization, and establish goals by utilizing an understanding of organizational dynamics in planning and problem solving.
• Participate in developing, justifying and controlling the annual budget for department personnel, facilities and equipment.
• Ensure strategic program goals and objectives are consistent with overall facility goals and objectives.
• Develop goals, objectives, policies and procedures related to the operational needs of the programs staff and patient care.
• Consult with facility management in the development and facilitation of program activities which assure an optimal therapeutic experience for all patients.
• Assure the application of the clinical process to each patient for provision of clinical services in the least restrictive environment.
• Develop and direct a system that ensures that individual patients and their families are involved in the development of individualized treatment plans.
• Meet regularly with program managers and the Medical Director and program staff to ensure compliance with program goals and objectives.

Professional Collaboration

• Interface with community agencies related to delivery of clinical services, education and recruitment.
• Provide services to current referral sources to assure their satisfaction and continued associations.
• Allocate and coordinate program resources for marketing and referral development activities.
• Provide education, support and recognition to staff participating in referral development activities.
• Collaborate with the Director of Business Development to develop, implement and monitor a target marketing plan for the program.
• Provide for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.
• Ensure the implementation of an ongoing system of program orientation for patients, families and professionals and others.

Clinical Leadership

• Conduct department meetings on a regular basis and ensure minutes are posted and available for the staff.
• Ensure interdisciplinary treatment planning is organized with participation of all appropriate clinical disciplines.
• Ensure all patient, family and referral complaints are promptly handled.
• Monitor and evaluate the utilization of the patient satisfaction survey, and evaluate trends.
• Ensure that the physical environment of the unit is monitored for safety, cleanliness and attractive appearance and all deficiencies are corrected in a timely manner.
• Coordinate the collection of outcome data within the corporate deadline.

Continuous Quality Improvement

• Ensure that a system is developed to provide continuity of care and communication with family and appropriate referral sources, and ensure the system is evaluated and reviewed regularly.
• Evaluate the achievement of program goals and objectives with appropriate staff on a regular basis.
• Ensure the program meets The Joint Commission, CMS and federal and state regulatory requirements.
• Develop and implement a Performance Improvement Plan, evaluate the results monthly, and report results to the Performance Improvement Committee in a timely manner.
• Ensure that all deficiencies identified through the performance improvement analysis are addressed with appropriate problem solving actions.
• Review all risk management occurrence and ensure that complete and timely reports are submitted to Risk Management.
• Analyze statistical data of the program to determine and respond to trends.

Note: The essential job functions of this position are not limited to the duties listed above.
Your Experience Matters What we're looking for:

• Education & Licensure (if applicable): Graduate of an accredited school of nursing, social work, or related mental health field; Masters Degree required. Appropriate Massachusetts state licensure in mental health preferred.
• Experience: Minimum of five (5) years experience in psychiatric/mental health field, with a minimum of three (3) years experience in advanced clinical/management practice
• Additional Skill Requirements: A strong knowledge of The Joint Commission, CMS, OSHA regulations, and patient rights standards and all other applicable federal and state laws and regulations governing mental health care facilities

Your Care MattersWhat we provide for our team:

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart?

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine.
Compensation:
This is a full-time role and the expected compensation range for this role is $95,000 - $110,000 annually. We're eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Director of Outpatient Services
Get to know usOutstanding Care, Compassionate People, Unparalleled Service
Discover a fulfilling career at Hospital for Behavioral Medicine (HBM)
Welcome to the heart of mental health treatment innovation in Worcester, MA HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication.
At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay.
Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine.
To learn more about HBM, visit us at:
TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.
Individuals Maintaining Positive Attitude and Commitment To Service