Senior Technology Support Specialist - West Columbia, United States - McCraw Corp

Description

Our Company:

For the past forty years, McCraw Corporation has been entrusted to make technology work for companies of all sizes, ranging from small businesses to multi-location enterprises.

We continue to grow because of the quality of our team. McCraw Corp values creativity and admires passion. We reward excellence. We also provide a multitude of opportunities for advancement and personal career development. If you're looking for a fulfilling career with a growing IT company, we'd like to hear from you.

We are committed to providing our team members a stable work environment with the opportunity for learning and personal growth.

Team members will be provided with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every McCraw Corp client.

The Senior Technology Support Specialist is a key part of the success of our clients' IT infrastructure.


Duties:
Maintain and improve client service, perception, and satisfaction.

Responsible for logging all work and time on service tickets as it occurs.

IT support involving core business application and operating systems, as well as virtual environments on VMware.

Implementation and support for Microsoft related technologies: Windows Server & Desktop, Exchange, SQL, Office 365, etc.

Implementation and support of hardware:
servers, workstations, printers, scanners, firewalls, switches, wireless access points, UPS batteries and other equipment.

Implementation and support of backup and disaster recovery solutions.

Interact with vendors to support customer's specific line of practice management applications, copiers/printers, internet service providers, etc.

Remote access solution implementation and support: VPN, Remote Desktop, and other remote access packages

Review remote monitoring and management system alerts and notifications and respond accordingly through service tickets.

IT environment documentation to include system reviews and recommendations.

Communication w/ customers:
keeping them informed of incident progress, notifying them of impending changes or agreed outages.


Knowledge/Skills/Abilities:
Advanced knowledge of all Microsoft workstation operating systems and applications.

Proficiency in managing Microsoft server operating systems and networks.

Intermediate knowledge in managing network devices including switches, firewalls and wireless access points.

Ability to work on multiple priorities and/or projects simultaneously.

Familiarity with a Managed Service Provider business model.

Problem-solving abilities and ability to meet reasonable deadlines.

Excellent listening and communications skills, both verbal and written

Experience in the following is a plus:

Dental and Medical Practices

Connectwise Manage

Connectwise Automate


Education:
College Degree or equivalent

2 years (minimum) managed service experience


Job Type:
Full-time. Work hours are Monday-Friday 8:00am-5:30pm. Occasionally, special circumstances may require after-hours or weekend/holiday work.


Salary:
$60,000.00 to $80,000.00 /year dependent upon education and experience


Benefits:
Full medical, dental, and disability insurance paid by employer. 401(k) program with company matching is available. Paid vacation time increases with length of employment (minimum 2 weeks).


Job Types:
Full-time, Permanent


Pay:
From $60,000.00 per year


Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Experience level:

2 years

Schedule:

8 hour shift

Monday to Friday

Application Question(s):

Please complete our candidate assessment. Applications submitted without an assessment will not be considered.


Ability to Relocate:

West Columbia, SC 29169:
Relocate before starting work (Required)


Work Location:
In person

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