Business Operations - Holbrook - MINEBEA INTEC USA, INC.

Description

SUMMARY OBJECTIVE OF THE JOB:

The Manager, Business Operations & Services is responsible for leading and optimizing Minebea Intec's U.S. back-office, service, and operational support functions. This role oversees Order Processing, Customer Service, Purchasing & Logistics, ISO/Quality Management, and the Service organization, ensuring operational excellence, compliance, and a high level of customer satisfaction. The role serves as a key operational leader and trusted partner to regional and global stakeholders during a period of organizational transition.

JOB DUTIES AND RESPONSIBILITIES:

Business & Back-Office Operations

• Lead and develop cross-functional teams across Order Processing, Customer Service, Purchasing/Logistics, and administrative operations.
• Drive process optimization, standardization, and scalability across back-office functions to improve efficiency and service quality.
• Ensure strong internal controls and compliance with company policies and external regulations.
• Oversee office operations including facilities, safety, security, and vendor relationships.
• Manage departmental budgets and resource planning.

ISO & Quality Management

• Own and maintain the ISO Quality Management System, ensuring ongoing compliance and continuous improvement.
• Identify and manage operational risks and opportunities impacting quality and customer satisfaction.
• Lead Management Review meetings and ensure alignment with both corporate and local quality objectives.
• Coordinate internal and external ISO audits and oversee corrective actions.
• Develop, track, and report ISO-related KPIs.
• Provide ISO and quality system training to employees across the organization.

Operations, Customer Service & Logistics

• Oversee customer order processing in SAP, ensuring accuracy, compliance, and timely fulfillment.
• Ensure proper customer setup and adherence to company policies.
• Monitor order flow, inventory safety stock levels, and procurement timelines in coordination with Purchasing and Logistics.
• Manage escalation of delayed or at-risk customer orders.
• Review freight invoices, import documentation, and third-party logistics performance.
• Negotiate contracts and costs with third-party vendors and logistics providers.

Service Organization Leadership

• Lead the U.S. Service Department, ensuring consistent execution of service processes and compliance with ISO standards.
• Review service estimates, work orders, and invoices for accuracy and completeness.
• Ensure timely, high-quality service delivery to customers and internal stakeholders.
• Coordinate training and technical development of Partner Service Teams in collaboration with the Intec Service Team.
• Drive continuous improvement in service responsiveness, efficiency, and customer satisfaction.

Leadership & Collaboration

• Act as a key member of the U.S. leadership team during organizational transition.
• Partner closely with global teams, including Germany-based functions, to ensure alignment and continuity.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Perform other duties as related to the job function as required

JOB QUALIFICATION REQUIREMENTS/COMPETENCIES:

• Bachelor's degree in Business, Operations, Engineering, or a related field; advanced degree preferred.
• 8+ years of progressive experience leading business operations, back-office, service, or quality functions in a B2B industrial or manufacturing environment.
• 5+ years of direct people management experience, including leading supervisors and individual contributors across multiple functions
• Proven experience managing cross-functional teams, including Customer Service, Order Processing, Logistics, Quality/ISO, and Service.
• Strong working knowledge of ISO 9001 quality management systems, audits, and continuous improvement practices.
• Demonstrated expertise in end-to-end order-to-cash processes and operational process optimization.
• Hands-on experience with ERP systems (SAP preferred) and data-driven KPI management.
• Ability to lead through organizational change and provide stability during periods of transition.
• Strong collaboration and stakeholder management skills within a global, matrixed organization.
• Customer-focused mindset with experience managing service operations and escalations.
• High level of integrity, accountability, and professionalism, with a pragmatic, solutions-oriented leadership style.

SUPERVISORY REQUIREMENTS:

5+ years' experience, in supervision, leading, account management, product support, and sales engineering teams with a related product or similar.

PHYSICAL REQUIREMENTS:

A normal amount of sitting and standing, average mobility to move around an office, and ability to conduct a normal amount of work on a computer.

SALARY

The pay band for this role is between $124,542.00 and $186,813.00 annually, and your base pay will depend on your skills, qualifications, experience, and location. The base pay is a part of our total compensation package and is determined within a range of the pay band process. This offers you the opportunity to progress as you continue to grow and develop your career at Minebea Intec.

WORK AUTHORIZATION (REQUIRED)

Applicants must be legally authorized to work for any employer in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

DISCLAIMER:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time.

The job description doesn't constitute a contract of employment and the company may exercise its employment-at-will rights at any time.

The above lists all of the essential functions, education, knowledge, skills and abilities required for this job. These are the minimum requirements; employees must also demonstrate good interpersonal skills, proper attitude and professionalism, acceptable attendance and work behaviors – at a minimum.