Program Manager - Seattle, United States - Chief Seattle Club

Description

Job Description

Job Description


JOB DESCRIPTION

Job Title:
Program Manager (Permanent Supportive Housing)

Effective Date:

2/21/2024

Reports to:
Director of Supportive Housing


Starting Salary:
$75,651.36

Status:
☒

Regular

☐

Temporary

☒

Full-Time

☐

Part-Time


FLSA:
☒

Exempt

☐

Non-Exempt


Job Summary:
This position reports directly to the Director of Supportive Housing. Chief Seattle Club currently has four permanent supportive housing projects.

Together these sites will house approximately 340 people, the majority of whom will be Chief Seattle Club members, Native American and Alaska Native.

Many residents/members have chronic and acute mental illness, active addiction issues, and/or trauma. Some have been homeless for many years. Sacred Medicine House is a low-barrier, trauma-informed, harm reduction program.

Goals and objectives are established and evaluated by the Director of Supportive Housing and may be changed or updated at any time.

The Program Manager is responsible for staff supervision and support, preparing and managing program activities, monitoring budget expenditures, and facilitating a positive relationship with onsite property management.

The Program Manager is expected to run their site in alignment with CSC's mission, vision, and values, as well as grant and funding requirements and promote a positive sense of community among residents by organizing and actively participating in on-site resident/member activities and services.

Duties/Responsibilities:
Provide inspirational leadership, program and service coordination, and management in a low-barrier, harm-reduction model.
Collaborate with other partnered service agencies as appropriate to ensure continuum of care for residents.

Work with staff and residents to ensure the site is a safe and compassionate environment grounded in Native culture and lifeways that supports residents in maintaining housing.

Supervise, support, and assist in the professional development of program staff.
Seek opportunities for continual staff development and growth.
Hold monthly staff meetings and weekly one-on-ones with each individual team member as needed.
Supervise staff scheduling. Assure the programs are open and adequately staffed 365 days a year, filling in as needed. Minimize the use of overtime. Assure appropriate backup is in place at all times.
Ensure proper tracking of expenditures including timely receipt and payment request forms as needed.

Maintain and/or create accurate, efficient file set up, filing and archiving of tenant files including meeting organizational standards and contract reporting requirements.

Maintain confidentiality of occupant information and residency.
Coordinate purchasing supplies for office and residents.

Respond in a timely manner to all emergency incidents and coordinate with property management as needed to address associated facility issues.

Respond to resident complaints and issues promptly and seek resolution at the lowest level possible. Review decisions to bar residents from participation in the programs to ensure policy and contract compliance.
Develop and maintain a workplace which values and supports a culturally Native work and service environment.
Attend all mandatory CSC Meetings and events as needed.
Work with Homeless Management Information System (HMIS). Monitor data at least monthly. Manage any detailed quarterly, annual, or monthly demographics reports required by funders.


Education and Background:
3 years' experience in social services, homelessness services, and/or Native specific programs
2 years

operational/administrative

experience
BA in Social Work, Human Services, or related educational experience
1-year supervisory experience or demonstrated leadership role
Exceptional customer service and problem-solving skills
Ability to handle

complaints/conflicts

in a calm and professional manner
Dependable, highly motivated and organized
Experience working with homeless and or low-income population
Experience with Native American populations and/or strong awareness of Native Cultures


Physical Requirements:

While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, be able to read and write documents in hard and electronic copy, have the physical strength and agility to handle routine office tasks and machinery.

Travel may be required for certain employees depending on location. This position is typically in an office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.

Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.

As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees is available
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


Equity Assessment:
Skill 20 Effort 25 Responsibility 35 Working Conditions 20


Benefits Summary:

Full-time employee benefits package includes:
Medical, Dental, Vision, and an Employee Assistance Program
Public Transportation (ORCA) pass
401(k) Retirement Plan
Paid Time Off, Holiday Pay, and Night Shift Differential
Transparent Pay Schedule
Internal Hiring and Encouraged Advancement


Equal Employment Opportunity:
Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs.

It is Chief Seattle Club's policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment.

All employment decisions shall be consistent with the principle of Equal Employment Opportunity.

Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.

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