- Hire, train, evaluate employees, and manage entire staff
- Manage inventory and place orders to vendors
- Send out updates to employees and owners on a regular basis
- Hold bimonthly meetings for shift leaders, assistant managers and owners for their respective store
- Create new schedules
- Collect new hire paperwork and be responsible for all employees understanding policies and procedures outlined in new hire paperwork and the employee manual
- Start and maintain a training checklist for new employees, and communicate with shift leaders about skills, strengths and weaknesses that new employees possess
- Train shift leaders and assistant managers in their new duties
- Establish lines of communication with customers, shift leaders, and all employees
- Write up employees as needed, coming up with a plan of action to solve problem behaviors, giving recommendations if needed regarding termination
- Restock the register nightly for the correct change
- Take deposits to the bank several times a week and maintain an accurate count of petty cash
- Lead the team, making sure food is made accurately and taken to customers in a timely manner
- Show exemplary knowledge of the job and excellent customer service
- Deal with upset customers/problems with food in a polite way, making sure the customer is happy
- Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
- Communicate with owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
- Communicate with owners about employees: strengths and weaknesses, dependability, customer service, etc.
- Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
- Lead management meetings with your team
- Communicate with owners about new ideas i.e. better methods to improve efficiency, safety, new recipe ideas, etc.
- Manage all interviews, evaluations, and training
- Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
- Keep the front lobby and outside area clean
- Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
- Assist and ring up guests, answer phone calls and take orders over the phone
- Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
- Prep food according to proper procedures and insure entire staff is following proper procedures and recipes
- Continuously and thoroughly clean the kitchen and lobby
- Put away deliveries and keep everything organized
- Washing dishes and put away
- Communicate with other staff to ensure that all orders are made correctly and in a timely way
- Carry out food to customers
- Show up on time and take breaks for the appropriate length of time
- Complete all opening and closing duties
- Follow sanitation guidelines
- Stock and rotate food
- Adhere to safety procedures
- Practice cost-cutting measures
- Pitch in and work as a team
- Track food quality
- Handle specials circumstances
- Communicate effectively with coworkers, managers, and owners
- Become food certified
- Must be able to handle a basic computer, POS system; handling cash and credit cards
- Follow health, sanitary, and safety requirements
- Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
- Maintain a clean and work appropriate personal appearance
- Come to work with a positive attitude, and are willing to work well with others
- Leadership abilities and management experience a must
- Restaurant experience a plus
- Make a great first impression: smile and greet each guest.
- Show a sense of urgency and strive to minimize wait times.
- Get to know your guests and make them regulars.
- Make a memorable connection and send each guest off with a smile.
- Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications)
- Being "fitness and nutritionally minded" will help you understand your customer
- Develop a good understanding of each ingredient's nutritional values
- Deliver a perfect meal item every time.
- Work together as ONE team to deliver a great meal and provide outstanding service.
- Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work.
- Seek opportunities to exceed expectations.
- Embrace the ACT principal - be Accountable, practice good Communication, and be Trustworthy.
- Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location.
- Keep the store clean, organized, and looking great with consistency.
- Operate cash register and handle all cash transactions with careful consideration.
- Do your best and strive for excellence in everything you do.
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Store Manager - Carlsbad, United States - Vitality Bowls
Description
Job Description:Vitality Bowls' Standards and Expectations:
Be Friendly and Fast -