IT Service Desk Lead - San Juan
4 weeks ago

La posición del Líder del Servicio Técnico IT desempeña un papel crítico en garantizar la entrega de servicios de soporte IT de alta calidad en todas las regiones y campus universitarios NUC.
Esta posición requiere una profunda comprensión de los principios del servicio al cliente, mejores prácticas para el servicio y operaciones técnicas en entornos complejos.
Responsabilidades
- Liderar y gestionar las operaciones del soporte técnico para asegurar un servicio eficiente y transparente
- Supervisar los horarios laborales para mantener la cobertura durante horas comerciales e incluso períodos fuera turnos incluyendo apoyo 24/7
Job description
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