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    Infrastructure Engineer - Madison, United States - Ecotricity

    Ecotricity
    Ecotricity Madison, United States

    3 weeks ago

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    Description
    About The Role
    Providing excellent service to our customers is fundamental to the continued success and growth of Ecotricity.

    The successful candidate will join a team responsible for supporting internal and external systems, including the implementation of improvement requests and troubleshooting performance issues in line with department expectations.

    Specific Technology Exposure

    Clearly, the skillset listed here is broad and diverse, and we don't expect you to have all those here, so don't be put off.

    Training is available to develop these skills.

    AWS and Azure (including infrastructure as code)

    Microsoft 365:
    Intune, Azure AD, Security and Compliance, Office 365 – SharePoint, Teams, Exchange

    VMware vSphere

    Server and Storage Hardware

    Windows Operating Systems (Server 2008 to Server 2022 and Windows 7 to Windows 11)

    Active Directory/Entra ID

    Meraki Networking - Firewall, WiFi, Switching, VLAN, VPN, SD Wan

    Cisco Networking

    Security technologies; Antivirus, Firewall, Disk-Encryption, Email Security, Intrusion Prevention/Detection, Web Content Filtering

    About You
    The right candidate for this role will be customer-focused and find value in helping people and fixing problems.

    You will be comfortable dealing with people 'face to face' and be happy to be a public face of the IT Services department.

    You'll be able to interpret and investigate requirements and issues and respond effectively, using good written and verbal communication skills.


    Experience and skill set:
    Customer-oriented outlook

    Problem-solving attitude

    Ability to organize and prioritize diverse workloads under pressure

    Excellent written and oral communication skills

    Calm attitude towards resolving issues/problems/outages

    Experience working on an ITIL framework helpdesk would be advantageous

    Experience of working within a team utilizing Agile working methodologies

    Educational Requirements
    This role isn't being restricted by educational requirements.

    Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you.

    About Us
    What's in it for you...

    Healthcare plan, life assurance, and generous pension contribution

    Volunteering day

    Hybrid working

    Various company discounts (including gym, shops, days out, and events)

    Holiday of 25 days (plus bank holidays) & ability to buy/sell days

    Cycle to work scheme, carpooling, and onsite parking available


    As a valued member of the team, you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.

    Flexibility Statement

    The fast-moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis.

    This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

    Ecotricity is Britain's greenest energy company.

    When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

    Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.


    We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills and sun parks in Britain.

    We call this 'bills into mills'.


    In 2021, we started work on building two new solar parks, and now, in 2024, we're bringing geothermal energy to our customers' fuel mix, a first in the UK.

    We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of - grass.


    We don't just focus on energy though - we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

    Ecotricity is an equal opportunities employer and is committed to providing equality for all.

    #J-18808-Ljbffr


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