Manager, Production Operations - Park City - Five-Star

    Five-Star
    Five-Star Park City

    5 days ago

    $90,000 - $165,000 (USD) per year *
    Description
    Job Title: Manager, Production Operations
    Reports To: Director, Event Production
    Operations Management
    • Oversees daily floor operations and technician workflow to ensure all equipment and services are delivered on time, in proper working order, and according to client and hotel specifications.
    • Manages inventory control procedures to maintain appropriate stock levels while ensuring the safety, security, and quality of equipment.
    • Attends key hotel meetings, including BEO and pre-production meetings, as needed.
    • Reviews billing with clients for accuracy and obtains approval; promptly communicates any potential issues to the Director and/or Experiential Event Producer.
    • Ensures implementation of the Experiential Method across operations.
    • Reviews quotes and makes cost-efficiency recommendations in line with company standard operating procedures.
    Customer Service
    • Delivers exceptional customer service by cultivating strong relationships with internal and external clients, team members, neighboring Five-Star locations, and vendors.
    • Meets with guests onsite to ensure their needs are met and equipment is set up and functioning properly.
    • Maintains a polished, professional image in accordance with the Employee Handbook and hotel standards; ensures the team consistently upholds these expectations.
    • Supervises and mentors operational staff to ensure client satisfaction and optimize revenue through precise execution onsite.
    People Development & Training
    • Fosters a positive working environment rooted in Five-Star's core values.
    • Drives professional development and training initiatives to enhance business acumen, technical skills, and field service excellence.
    • Effectively utilizes company systems and software; ensures team members are appropriately trained on all relevant platforms.
    Experience & Qualifications
    • Minimum 3 years of hands-on experience in the events and audiovisual industry, including:
      • Audio: Microphones, speakers, sound systems, channel mixers, etc.
      • Video: Cameras, LCD/LED screens, projectors, monitors, etc.
      • Lighting: GOBOs, gels, uplighting, stage lighting, and basic lighting kits
      • Computers: Advanced knowledge of both PC and Mac operating systems and software
    • Advanced knowledge and experience in event A/V setups, strikes, and programming
    • AV certification or related coursework preferred
    • Demonstrated leadership ability; capable of achieving results through others
    • Strong planning, organizational, and problem-solving skills
    • Collaborative team player with a service-first mindset
    • Exceptional customer service or hospitality experience
    • Excellent interpersonal, communication, and negotiation skills
    • Valid driver's license and clean driving record (required for operating company vehicles)
    • Ability to travel for large-scale events
    Full-Time Benefits
    • 401(k) with company match
    • Roth 401(k) with company match
    • Medical, dental, and vision insurance
    • Health savings account
    • Life insurance
    • Paid sick leave
    • Paid vacation time
    • Company-paid holidays
    * This salary range is an estimation made by beBee
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