- Provide accurate processing support for standardized and/or manual processes within a specific Operations department. Accurately review, verify and/or record data into technology supporting department processes.
- Understand department procedures and required accountabilities in the area or department in which the
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or
- Address escalated questions independently; seeking assistance from Team Lead or Manager as
- Reduce risk by suggesting process changes or modifications as appropriate.
- Perform other duties and responsibilities as assigned
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent
- 2 years relevant work experience
- Ability to communicate effectively, both verbally and in writing
- Ability to demonstrate strong analytical, mathematical, exception-based processing skills
- Ability to handle multiple priorities in a fast paced and deadline driven environment
- Ability to understand and meet business daily support needs on an ongoing basis
- Demonstrated self-directedness in researching, analyzing, and solving problems
- Proficient computer skills in Windows-based software products including Word, Excel and Outlook
- Strong customer service, organizational skills, attention to detail and confidentiality
- 4-year degree from an accredited university in business, finance or related field
- 1+ year business, finance, customer service and/or accounting/bookkeeping experience.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
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Operations Associate
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Operations Associate
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Operations Associate II
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Royal Bank of Canada> Minneapolis, United StatesJob Summary · Job Description · What is the opportunity? · As the Operations Associate II, you will provide processing and customer service support for exception-based complex Operation's processes. In this role, you will review, verify, and record data into technology systems su ...
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Operations Associate
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Sales and Operations Associate
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Sales and Operations Associate
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Sales and Operations Associate
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Sales and Operations Associate
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Associate - Fresh Operations
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Advancement Operations Associate
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Operations Associate II
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Operations Associate II
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Operations Associate II
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Operations Associate III
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Associate, Operations II
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RBC Capital Markets, LLC Minneapolis, United States Regular, Full timeJob Summary · Job Description · What is the opportunity? · You will assist clients with client transaction fulfillment. You will respond to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/compl ...
Associate, Operations II - Minneapolis, United States - Royal Bank of Canada
Description
Job SummaryJob Description
What is the opportunity?
You will assist clients with client transaction fulfillment.
You will respond to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
You will resolve complaints from clients pertaining to banking services and provides follow-up calls when necessary.You will keep records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
What will you do?Must Have
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
250
NICOLLET MALL:
MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
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We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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