Customer Quality Engineer - Bloomington, United States - Carrier

Description

Country:

United States of AmericaLocation:

CADMN:

FS Kidde Detector 6901 West 110th Street, Minneapolis, MN, 55438 USAAbout this roleWe make the world a better place to liveCarrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.

Det-Tronics is a $150M technologically innovative, projects-based global P&L protecting customers in many challenging environments with high end flame and gas detection products and systems.

Det-Tronics is a part of the Global Fire Products business of Carrier and has a global footprint with manufacturing sites in the U.S.

and sales presence in all key geographies.
Det-Tronics is looking for an experienced, process driven, results oriented, high performing Customer Quality Sr. Engineer to champion Customer Quality in our organization.


Key Responsibilities:
Primary responsibility is to lead customer quality issue monitoring and resolution process.
Evaluates incoming complaint information and maintains the recordPerforms follow up activities to obtain additional information.

Use and maintain database(s), provide analysis and trending data all on customer complaintsIdentify and document appropriate complaint categories to assure trend accuracy within the complaint databaseInteract with Customer Service, Field Service, Manufacturing, R&D (Design Engineering), and Quality Assurance team, as needed, during complaint processingHost Customer Visits/Audits and submit quality assessmentsMonitor, analyze and report of key operational quality metrics such as Warranty PPM and costs (customer quality KPI's)Utilize systemic methodology to identify, prioritize customer identified product issues and concernsUpdate customers in a timely manner regarding the status of quality requestsTrain and help guide the operations team in identifying and developing problem solving methodologies to resolve quality issuesMaintain list of customer related issues and drive for improvementsSupport Continuous Improvement activities throughout the organizationUnderstand customer specific requirements and how they translate to the production team.

Analyze, solve, and control production quality problems on time to meet the customer requirements

Required Qualifications:
Bachelor's Degree5+ years of experience in Electrical or Electronics Products Manufacturing Industry in Quality

Preferred Qualifications:
Ability to read and understand Electrical Schematic Diagrams or DrawingsBasic Knowledge of Statistical AnalysisExperience with Non-Conforming Materials Control & Disposition ProcessCorrective Action and Preventive Action (CAPA)Understanding of Customer DPPM and Cost of Poor Quality (COPQ) CalculationMust be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demandsStrong communication skills; oral, written and presentationStrong organization, planning and time management skills to achieve results and continuous improvementsStrong personal and professional ethical values and integrityHolds self-accountable to achieving goals and standardsProficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)Strong interpersonal collaboration skills to work effectively with all levels of the organization including external customersMust be able to perform essential job functions safely and work within established company guidelinesMinimum travel may be required

ADDITIONAL PREFERENCEPrevious Customer Quality Experience is a plusProficiency in Technical WritingProcess Audit KnowledgeProficiency in Minitab & Power BICertified Lean six sigma Green Belt or Black BeltProject Management SkillExperience with MRP System (JDE or SAP)GD&T Knowledge

#LI-OnsiteRSRCARCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


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