Client Services Specialist - Madison, United States - Cooperative Funeral Fund Inc

Description

Job Description Job Description We are seeking a Client Services Specialist to join our team You will be responsible for helping clients by providing service information on the phone, through email and mailed letters

Responsibilities:
Handle customer inquiries and complaintsProvide information about their accountsTroubleshoot and resolve issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the services offeredProcessing of online bank depositGeneration of client confirmation lettersQualifications:Previous experience in customer service or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsProficient in Microsoft Word/Google Docs and Microsoft Excel/Google SheetsCompany Description Funeral and Cemetery Trust Management Firm Company Description Funeral and Cemetery Trust Management Firm#J-18808-Ljbffr