Client Service Specialist - Columbia, Maryland, United States
2 days ago

Job description
Are you detail-oriented, client-focused, and passionate about helping employees navigate their benefits? We're looking for a Client Service Specialist to support our clients by managing day-to-day benefits administration, resolving enrollment and billing issues, and delivering a high-touch service experience.
What You'll Do
In this role, you'll serve as a key support partner to both employer groups and their employees by:
Processing benefits enrollments, changes, and terminations across multiple carrier platforms
Assisting employees with benefit questions, eligibility verification, ID card requests, and provider network research
Troubleshooting claims issues including billing discrepancies, denials, appeals, and disability claims (STD/LTD) support
Supporting clients with group billing concerns, invoice requests, and late payment notice follow-up
Researching and resolving enrollment discrepancies, carrier/TPA errors, and off-renewal audit findings
Coordinating renewal and implementation support, including enrollment scrubbing, pulling bills, and pre-filling RFP information
Maintaining accurate client records in Salesforce (plan details, headcounts, group numbers, waiting periods, and task documentation)
Completing monthly post-renewal audit reports to confirm accurate plan enrollment and open enrollment updates
Processing census and FTE requests and filing required carrier documentation
Entering COBRA qualifying events into vendor portals to initiate required notices
Requesting Schedule A documents from carriers for Form 5500 preparation
Assisting with additional client service and account management needs as assigned
What Success Looks Like
You'll thrive in this role if you enjoy solving problems, staying organized in a fast-paced environment, and delivering responsive, accurate service that makes clients feel supported and confident.
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