Client Service Specialist - Columbia, Maryland, United States

Only for registered members Columbia, Maryland, United States

2 days ago

Default job background
Are you detail-oriented, client-focused, and passionate about helping employees navigate their benefits? We're looking for a Client Service Specialist to support our clients by managing day-to-day benefits administration, resolving enrollment and billing issues, and delivering a ...
Job description

Are you detail-oriented, client-focused, and passionate about helping employees navigate their benefits? We're looking for a Client Service Specialist to support our clients by managing day-to-day benefits administration, resolving enrollment and billing issues, and delivering a high-touch service experience.

What You'll Do


In this role, you'll serve as a key support partner to both employer groups and their employees by:

  • Processing benefits enrollments, changes, and terminations across multiple carrier platforms

  • Assisting employees with benefit questions, eligibility verification, ID card requests, and provider network research

  • Troubleshooting claims issues including billing discrepancies, denials, appeals, and disability claims (STD/LTD) support

  • Supporting clients with group billing concerns, invoice requests, and late payment notice follow-up

  • Researching and resolving enrollment discrepancies, carrier/TPA errors, and off-renewal audit findings

  • Coordinating renewal and implementation support, including enrollment scrubbing, pulling bills, and pre-filling RFP information

  • Maintaining accurate client records in Salesforce (plan details, headcounts, group numbers, waiting periods, and task documentation)

  • Completing monthly post-renewal audit reports to confirm accurate plan enrollment and open enrollment updates

  • Processing census and FTE requests and filing required carrier documentation

  • Entering COBRA qualifying events into vendor portals to initiate required notices

  • Requesting Schedule A documents from carriers for Form 5500 preparation

  • Assisting with additional client service and account management needs as assigned

What Success Looks Like


You'll thrive in this role if you enjoy solving problems, staying organized in a fast-paced environment, and delivering responsive, accurate service that makes clients feel supported and confident.



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