Operations Coordinator - Grand Rapids, United States - Dahl Consulting

Description

Duration: Contract-to-Hire

Location: Grand Rapids, MI-onsite

Pay: $19/hr

DUTIES AND RESPONSIBILITIES

• The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
• Validate and ensure the accuracy of load data in systems according to CHR and customer standards
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

• Required: High school diploma or GED
• Previous customer service experience
• Ability to work evenings and/or weekends (select roles only)
• Preferred: Bachelor's degree from an accredited college or university
• Basic Proficiency in Microsoft Office Suite of programs
• Previous customer service experience in a call center or similar environment